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Member Service Representative/Teller

3 months ago

Harrison, United States mfcu Full time

Do you enjoy helping members find the right products and services to achieve their financial goals? Are you passionate about providing exceptional member service? Members First Credit Union is seeking a vibrant Member Service Representative (teller) to join our Gladwin branch to continue building and maintaining relationships with new and existing members. Apply today and join us in our mission to create a better tomorrow

We will empower you to be the best version of yourself while helping you maintain a positive work/life balance. We believe in purpose, belonging and joy; when our people find this in their work and the people they work with, amazing things happen. We encourage a better tomorrow by being trustworthy, caring and enthusiastic.

MEMBER SERVICE REPRESENTATIVE I

Non-Exempt

Reports to:Branch Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.

Essential Duties

  • "We empower people in their journey of wellbeing"
  • MFCU is looking for a Member Service Representative who is Trustworthy, Caring, and Enthusiastic in receiving and processing MFCUmember transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions
  • This position is an in branch/office role, must be available to work 8 a.m. to 5 p.m. M-F, Saturday business hours as scheduled, and some outside of normal working hours for meetings and/or education/trainings
Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position.It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.Other duties may be assigned to meet business needs.
  • Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions
  • Remind delinquent members that their payments are due
  • Maintain Sales and Service Performance Expectations
  • Process member's cash and check transactions, to include deposits, withdrawals, check cashing and loan payments. Inputs CTR information electronically and sends the CTRs to BSA Compliance Officer
  • Handle inquiries on member's accounts, statements, and histories.
  • Process check orders as needed
  • Sell Visa Gift and Travel Cards and cashier's checks/money orders.
  • Collect any fees as required for services.
  • Answer phones and handle inquires.
  • Process mail as needed
  • Assist other departments with clerical duties as required.
  • Participate and engage in monthly developmental coaching
General Sales Expectations
  • Build relationships with current and new members. Offer products and services that will help improve their financial wellbeing.
  • Actively participate in Credit Union initiatives, promotions, and achieve assigned financial service goals
  • Assist with the onboarding process that continues to build relationship with new members.
Other
  • Attend education functions/ Community Difference Projects (CDP)
  • Other duties that may be assigned from time to time.
Qualifications and Expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
  • Strive to exceed credit union, department, and personal goals
  • Team oriented
  • Highly organized
  • Produces accurate work results
  • Readily keeps others adequately informed
  • Presents a professional image
  • Maintains a high level of knowledge about credit union philosophy, products and services
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to move or transport up to 25 pounds.
  • Able to remain stationary for 2-4 hours at a time.
Work Environment
  • Must maintain a neat and orderly work area.
  • Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
  • Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.
Education and Experience
  • Minimum high school graduate or equivalent.
  • Experience operating a personal computer
  • Ability to communicate with members and other staff - clearly and concisely
  • Good working knowledge of all credit union products and service
  • Skills in Microsoft Word, Excel, and Outlook
  • Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures
  • The ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months
  • *Education and experience requirements may be waived for Co-Op students.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)