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Service Manager

3 months ago

Stevens Point, United States Badger Heating & Air Conditioning Full time

HVAC Service Manager

Service Manager position is the Manager of the "Day to Day" operation of the Service Department, Technicians, and Customer interface. Pay rate based on experience. Customer Service is a premium and "Do More Than The Customer Expects" is our motto. Positive attitude and willing to adapt to our business model and customer expectations. If you are looking for a career with a well established HVAC contractor please submit your resume and apply. Job duties include the following.

Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
- Delivering prompt, professional solutions for customer inquires
- Working to meet immediate goals of customer interaction
- Hiring, training and managing customer service staff in best consumer service practices
- Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
- Suggesting improvements to customer service to higher management and staff
- Implementing improvements to customer service

Pay: $35.00 - $45.00 per hour

Expected hours: 40 - 55 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off

Day range:

- Monday to Friday

Shift:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- HVAC: 1 year (preferred)

License/Certification:

- EPA Certification (preferred)

Ability to Relocate:

- Stevens Point, WI: Relocate before starting work (required)

Work Location: In person