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Retail Lead

3 months ago

Chicago, United States American Girl, Mattel, Inc. Full time

**Qualifications**

**The Opportunity**:The Retail Lead Sales is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Department Manager. This position is responsible for assisting the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.

**What Your Impact Will Be**:

- Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.
- Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.
- Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.
- Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.Qualifications

**What We’re Looking For**:

- Demonstrated ability to work with a broad and diverse work force.
- A strong customer service background, with lead/supervisory experience, preferred.
- Excellent communication (both verbal and written) and organizational skills are essential.
- Must enjoy children and possess a warm and friendly demeanor.
- Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook, and Word.
- Ability to work a flexible schedule including nights, weekends, and holidays.

Pay: From $19.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance

Experience level:

- 2 years
- 3 years

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Weekends as needed

Ability to Commute:

- Chicago, IL 60611 (required)

Ability to Relocate:

- Chicago, IL 60611: Relocate before starting work (required)

Work Location: In person