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IT Sales/technology Consultant

3 months ago

Webster, United States The Purple Guys Full time

**Essential **Responsibilities**:
**Client Service**
- Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional and patient manner
- Perform all duties with the goal of building and maintaining long-term client/vendor relationships
- Immediately address any customer concerns, notifying appropriate management of action taken to resolve
- Maintain exceptional client service, understanding client satisfaction and perception
- Strong attention to detail

**Daily Required Functions**
- Execute daily prospecting activities required for achieving the assigned sales quota
- Conduct thorough needs assessments to identify customer pain-points and requirements as it relates to the management of client’s IT environment
- Partner with other departments and resources to develop business relevant solutions for all complex opportunities
- Deliver effective presentations that promote benefits in terms of financial justification as well as overall improvement in service performance
- Successfully secure new-logo business consisting of annuity based managed IT services agreements
- Execute all duties with the goal of building and maintaining long-term customer satisfaction
- Accurately create and regularly maintain account records in company’s CRM resource
- Travel throughout the assigned territory to engage prospective customers as required
- Keep management informed of account plans based on client conditions and schedule
- Build and maintain a network of sources from which to identify new sales leads and represent the Company at industry-related events

**Communication**
- Always maintain responsive and exceptional customer service
- Utilize active listening and client-care skills in identifying potential concerns
- Report client concerns or complaints to manager
- Answer internal and external communications timely and professionally

**Teamwork**
- Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
- Continually look for ways to improve our processes and ability to serve our clients effectively
- Improve personal performance on a continual basis
- Provide feedback to manager about ways to potentially improve processes

**Tech-Savvy**
- Proficient utilizing company CRM system
- Ability to learn new technology products and services
- Maintain professional and technical knowledge by reviewing professional publications and participating in vendor-sponsored certifications or other educational initiatives

**Commitment Limitations**
- May not make a non-budgeted expenditure or commitment of the Company without management approval
- May not execute any contractual arrangements with a client without management approval

**Confidentiality / Conduct**
- May not divulge proprietary information regarding client’s business
- May not divulge any confidential personnel/corporate policy including discussion of performance reviews or salary
- Do not discuss company prices or terms of sale unless with client in act of performing job

**Education and/or Experience**
- Bachelor’s degree preferred
- 2-3 years consultative sales experience required
- Experience in selling IT technology, SaaS and/or cloud-based solutions is strongly desired
- Superb communication and presentation skills are required
- Proven track record of success selling to SMB owners and executive-level decision maker