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Inside Solutions Advisor

3 months ago

Phoenix, United States Cox Communications Full time

Imagine a relationship built on trust, sincerity and authenticity - one where everyone benefits. It's the kind of relationship that moves businesses and people forward.

Now imagine being the person who brings that all together.

At Cox Communications, we're looking for an **Inside Solutions Advisor **to do just that. If you're ready to lend your skills to a truly ethical company that provides work-life balance, great benefits and opportunities for career growth, keep reading. Cox might be just the place for you

**What's In It For You?**

Life is too short to stress over the future. With our best-in-class benefits package and award-winning employee culture, you can feel at ease knowing some of life's essentials are handled. Here are some examples of what's in store for you as an employee:

- We're on your side. Our pro-sales culture honors and respects what you and other salespeople contribute to our continuing success at Cox.
- We want our people to succeed, plain and simple. We're all about professional development, continuing education and helping your career grow (often on our dime).
- Our innovative culture provides us with a roadmap to keep ahead of the competition, and our excellent reputation with clients in our industries reflects that.
- At Cox, we foster a culture of integrity and fairness, which we generously recognize and reward.
- We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
- We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
- How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
- At Cox, we believe in being transparent - please click on this link ( Cox Benefits Overview ) to learn more about our amazing healthcare benefits.
- Generous 401(k) retirement plans with up to 8% company match.
- Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
- Employee discounts on hundreds of items, from cars to computers to continuing education.
- Free internet, premium cable and smart home automation in applicable markets.
- We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

At Cox, we want what's best for you and do our best to provide it. Our benefits give you peace of mind and security for you and your family.

**What You'll Do**

You'll manage and maintain our partnerships with small to mid-sized business clients. You'll conduct outreach, drive renewal and ensure customer loyalty. When a client is at risk of cancelling services, you'll be there to show them the benefit of staying with us. Other responsibilities include:

- Calling existing small to medium customers to renew contracts and generate new sales opportunities.
- Identifying new sources of revenue for existing customer base.
- Developing strategic account plans for maintaining and growing Cox Business's revenue within existing accounts.
- Making outbound follow-up calls to customers.
- Listening to and questioning customers to understand customers' communication needs in order to troubleshoot and resolve sources of service, pricing and technical problems.
- Working with sales engineering or sales support teams to determine solutions and address any issues regarding installation or service.
- Up-selling bundled telephony, data, wireless and video as well as other Cox Business products to current customers.
- Developing proposals and presentations for add-on products and services.
- Negotiating pricing, products, promotions and terms and conditions with clients.
- Educating customers in the use of installed products, service offerings, billing, charges and product features.
- Maintaining client satisfaction throughout the sales cycle.
- Providing customer intelligence and feedback to the marketing department.
- Collaborating with internal stakeholders and developing internal relationships to resolve customer problems.

**Who You Are**

You're an ambitious and determined person who values both success and work-life balance. You've proven yourself in sales and are ready to put real relationships first. You also have the following qualifications:
Minimum:

- 7 years of experience in a related field,
- OR a high school diploma or GED with 5 years of experience in a related field,
- OR an AS/AA degree, a BS/BA degree or certification in a related discipline with 3 years of experience in a related field.
- 1 year of working in a sales environment achieving quotas.
- At least 6 months of experience working with computers and common bu