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Manager, Crisis

4 months ago

Newton, United States Panera Bread Full time

The Manager, Crisis & Enterprise Risk will be responsible for supporting initiatives key to protecting the Panera brand including areas such as: crisis management, illness monitoring, risk assessments, guest claims, associate claims, and more.

**Responsibilities**:

- Manage the Service Now platform, for Illness, Crisis, and Enterprise Risk Management
- Work with IT and update as necessary
- Create reports and surveys as needed
- Communicate with cafes as required
- Provide “on call” support on nights and weekends as assigned to ensure immediate response to potential crisis events
- During a crisis event, manage cross functional team/response, document throughout.
- Manage other ad hoc risk management projects and crises as assigned
- Build communications and other materials as needed
- Build and deploy reports on a regular basis for senior leadership
- Assist in general risk management functions such as administrative tasks, certificates of insurance, incident management, research, document gathering, etc.

**Requirements**:

- 2 + years relevant crisis management/emergency response experience
- Certification in Crisis Management / Emergency Planning a plus
- Ability to calmly strategize under the pressure of a crisis situation
- Restaurant industry experience with strong understanding of restaurant operations, including sanitation and food safety procedures a plus
- Customer service experience (internal or external) preferred
- Experience with data management in a case management or CRM system
- Excellent interpersonal and communication skills
- Strong critical thinking, problem-solving and decision-making skills
- Strong time management skills
- Flexibility to be on call and work non-standard hours as needed
- Crisis calls can come at any time
- Expect to be “on call” on some weekends, evenings, and holidays
- Must be agile and able to work on-the-go while on call

**Additional Description**: