Administrative Assistant

4 weeks ago


Fort Wayne, United States Do it Best Corp. Full time

Administrative Assistant

Location: Fort Wayne, IN

Level: Hourly

Reports to: Merchandise Manager

Responsibilities**Provide support and customer service to members**:
- Answer product questions-
- Assist members with ordering issues-
- Assist members with placing drop ship orders-
- Send requested materials such as product samples and consumer rebates-
- Coordinate relays, sample orders, and bin tag requests-
**Work with vendors**:
- Gather product information and images-
- Coordinate market invitation process-
- Enter vendor information into vendor portal forms, support vendors using portal-
- Create and submit vendor debits/billings-
- Initiate and review bulletins and drop ship order forms-
- Expedite and complete projects-
**Gather content and use various tools to communicate to members and vendors**:
- Enter program specials into VIMS-
- Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.)-
- Review, process, debit vendors for truck mail literature-
- Use Vampire to run queries to create spreadsheets-
- Use Google Workplace-
- Create Buyer Messages at direction of MM/AMM-
- Create conversion charts/cross-references charts-
- Ban items at direction of MM/AMM-
**Provide inventory/RSC staff support**:
- Product dispositions and Return Goods Authorizations (RGAs)-
- Perform stock checks-
- Run and review department queries, analyze, highlight, bring excess inventory issues to attention of MM.-
- Investigate and resolve UPC, order multiple, and other item issues-
- Investigate and resolve product questions from RSC staff-
**Provide promotions-related support**:
- Gather, collect sales submittals-
- Product sample requests-
- Consumer rebate pad requests-
- Distribute and file sale confirmations-
- Track competitor ads/promotions-
**Provide market-related support**:
- Sequence sheets and market invitations-
- Initiate market bulletins-
- Market totals-
- Collect and review drop ship order formsReview market bulletins-
- Review/follow-up on vendor information-
- Create/manage electronic tracking spreadsheet for market-
- Bill vendors for market-related activities-
**Provide product/catalog-related support**:
- Product image requests-
- Cut and descriptions-
- Proof catalog pages-
- Assign SKU numbers-
**Provide accounting-related support**:
- Process member and vendor debits and credits-
- Process check requests-
**Perform general support functions**:
- Maintain various files-
- Perform entry on item maintenance mainframe screens-
- Order office supplies**Education and Experience**

Minimum:
- High School graduate- Must be computer proficient, especially with Excel and Word

Desired:
- Post-high school education/training
- Proficiency with Google Workplace

**Skills and Abilities**

Minimum:- Above average customer service and problem solving skills- Excellent organizational skills- Ability to work on multiple projects by successfully prioritizing to meet deadlines- Ability to quickly ‘change gears’ to respond to changes in priorities- Working knowledge of office equipment such as fax machine and copier

Desired:
- Ability to use a computer keyboard to efficiently enter text and data



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