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Regional Support Specialist

4 months ago

Chandler, United States Anywhere Real Estate Full time

The **Regional Support Specialist (RSS) **provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

**Responsibilities**:
**Office Organization**
- In collaboration with our facilities and IT partners, ensure all items in the office remain in working order
- Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
- Greet and direct agents/customers as needed

**Agent Support**
- Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
- Support Agents with any technology, process or operationally related questions
- Promote a friendly, inclusive office culture that reinforces our agent value proposition
- Work with Agent Onboarding Team as needed to support agent onboarding process

**Transaction Support**
- Ensure our agents' transactions are efficiently and accurately processed
- commission payments are timely and adjustments are avoided
- Scan physical checks as needed
- Point of contact as needed for following up on missing documentation or escalation of transactional issues.
- Database entry and updates - MLS, Transaction Manager
- Ensure our agent's transactions are complete for compliance, commission payments are timely and adjustments are avoided
- Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

**Branch Leader Support**
- Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture

**Minimum Qualifications**:

- 1 or more years customer service experience preferred; Prior Real Estate office experience preferred.
- Strong written and verbal communication skills
- Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
- Proficiency with Microsoft Office
- Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams.
- Customer focused, delivery oriented, ability to multi-task.
- Willingness to be "nimble" and adjust priorities as needed.
- Ability to travel to additional offices in the region on an as needed basis

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