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Personal Service Coordinator

3 months ago

Anaheim, United States Clarvida, LLC Full time

**Description**

Personal Service Coordinator l/ll

Orange County Full Service Partnership Programs

**Job Description**:
Approved Date:
Revised Date:
**Location**:
04/02/2007

03/2021

FLSA Status:
Non-Exempt

Salary Grade:
18

Program

Typically Reports to:
Lead Personal Service Coordinator

Clinical Supervisor/Manager, or

Program Director

Summary

The Personal Service Coordinators (PSC) l/ll are responsible for coordinating the needs of each client and family assigned to their

caseload.

Essential Duties/Responsibilities

Personal Service Coordinator l

Conducts intake and completes comprehensive evaluation of each client’s life situation including problems and needs, and

with client’s participation and consent, prepares a detailed plan of care.

Responsible for assisting clients with developing and implementing a personal plan of care, as well as facilitating access to

and providing community resource linkage and managing the process to include monitoring effectiveness of support services

including both client and provider participation.

Provides professional care to clients by maintaining regular contact (i.e. client home visits) to provide personal support,

consultation, confront challanges and provide a direct, pro-active approach to care that includes guidance and instruction.

Maintains daily record of work activities, including completion of service progress notes and billing forms per Pathways and

contract standards and in compliance with Short Doyle/Medi-Cal requirements related to case management.

Meets monthly productivity requirement per hours established.

Develops and maintains professional working relationships with agencies and service providers.

Maintains and ensures HIPAA stabdards, ethical standards and professional boundaries with all staff and clients.

Is able to work independently and make sound decisions without close supervision.

Transports clients when necessary and according to program guidelines to. Use of personal car or vehicle is required.

May be assigned designated after hours phone response duties.

Other duties as assigned or necessary to support the department/program, office and/or the company.

Personal Service Coordinator ll

All duties as specified in Personal Service Coordinator l.

May conduct 5585/5150 evaluations and may possess designation under LPS 5585/5150.

Recovery Requirements

Provide the best customer care possible

Identify and build upon the strengths of consumers, coworkers, and the communities we serve

Support consumers’ steps towards Recovery and Wellness

Create an organizational culture that respects and celebrates the diversity of our consumers

Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the

industry

Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes

Level of Supervision

1 of 2 | P a g e

Given

Received

None

Under direct supervision of the Lead Personal Service Coordinator, Clinical Supervisor/Manager, or Program Director

Education and/or Licensing Requirements

Personal Service Coordinator l

Bachelor's degree from an accredited university in human services or related field and one year related experience.

Can claim for mental health services (except psychotherapy), unplanned services and targeted case management within their

training and scope of practice.

Personal Service Coordinator ll

Bachelor's degree from an accredited university in human services or related field and four years related experience

Up to two years of graduate education may be substituted for the experience requirement on a year-for-year basis

Up to two years of post-associate arts clinical experience may be substituted for the required educational experience in

addition to the requirement of four years’ experience in a mental health setting.

Can claim for mental health services (except psychotherapy), unplanned services and targeted case management within their

training and scope of practice.

Certificates, Licenses, Registrations

Proof of: valid California Driver’s License and auto insurance, as well as proof of education are required.

Knowledge, Skills and Experience

May be required to have knowledge of rehabilitation model.

Excellent documentation and organization skills, interpersonal skills and good written and verbal communication skills.

Intermediate level PC skills required.

Physical Requirements

Office Environment (not remote position). Requires extensive sitting with periodic standing and walking.

May be required to lift up to 20 pounds.

Requires significant use of computer, tablet, phone and/or general office equipment.

Needs adequate visual acuity, ability to grasp and handle objects.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

Will require off-site travel 20% - local and out of state (meeting, county and/