Operations Manager

7 days ago


La Mesa, United States Great Smiles of La Mesa Full time

**About us**

**#notyouraveragedentaloffice**

Great Smiles of La Mesa is #notyouraveragedentaloffice. Dr. Johnson and TEAM GSLM focus on a modern comprehensive dental experience, complete with a state of the art facility and equipment, 3D iTero scans, 5 star customer service, as well a some fun music and laughter to set a more comfortable vibe. If you are like Dr. Johnson and grew up hating the dentist, this place will change your mind

DENTAL OPERATIONS MANAGER

We are currently seeking a full time operations manager to join our team.

Our employees are friendly, talented, and system-oriented. We prioritize the use of the latest technology including digital x-rays, charting, iTero 3D scans and laser treatments in order to provide the highest quality patient care. The practice emphasis is on collaboration versus working solo.
- Our mission is to transform people’s dental experiences through 5 star customer service and advanced technology._
- >We offer a fun, fast paced, exciting work atmosphere, achievable commissions, as well as competitive pay, medical insurance, dental benefits, vacation time, sick time, and 401K benefits.

**CHECK US OUT ON IG TO SEE WHAT ITS LIKE WORKING HERE**

RESPONSIBILITIES INCLUDE:

- Modeling company culture, values, standards and best operational practices based on the 5 star customer service framework; actively learning how to create an environment that promotes GSLM culture and values daily
- Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
- Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
- Execution of the GSLM Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentists
- Driving year over year revenue and profit growth
- Management of expenses to achieve monthly goals and budget
- Show proficiency and adherence to cash management and accounting protocols
- How to be the catalyst in team development of the Perfect Patient Experience
- How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
- Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
- Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
- Gains proficiency and understands the tools and resources available with regards to people related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
- Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
- Report weekly to Executive Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
- By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
- Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
- Pacing and running weekly staff meetings, tracking team statistics and commissions
- Payroll preparation
- New hire onboarding and 30-60-90 day reviews
- Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.

Experience with multi location dental offices a plus

**Pay: $30-33/ hourly + benefits (medical insurance, dental benefits, 401K, vacation time, sick time, COMMISSIONS)**

Pay: $30.00 - $33.00 per hour

Expected hours: 38 - 42 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Continuing education credits
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance

Healthcare setting:

- Dental office

Schedule:

- Monday to Friday

**Experience**:

- Management: 2 years (preferred)

Ability to Commute:

- La Mesa, CA 91942 (required)

Ability to Relocate:

- La Mesa, CA 91942: Relocate before starting work (required)

Work Location: In person



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