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Field Operations Manager

3 months ago

Mesa, United States Level 3 Audiovisual Full time

POSSIBLE RELOCATION PACKAGE MUST BE IN ARIZONA (PHX METRO) FOR THIS POSITION

The Field Operations Manager (FOM) for an audio-visual integration company will directly manage the field installation technicians within the operations department. With a strong focus in mentoring, coaching, and training, the FOM is responsible for growing and developing our field staff. The FOM is responsible for ensuring that our quality standards are being followed, our field safety programs are developed and supported, and our teams have a path for growth that can help achieve both the company and individuals' goals. This position requires an individual to be extremely organized, have a keen attention to detail and the flexibility to work with various aspects of a business.


Summary of Accountabilities:


  • Direct leadership of all Field technicians to include:
  • Approve payroll and PTO requests
  • Track time sheets and time entry for job costing
  • Create and maintain training schedules and itineraries
  • Conduct performance reviews and provide frequent feedback on performance improvement
  • Provide coaching, mentoring and inspiration to the team
  • Promote our core values and our culture
  • Provide oversight and direction to the Scheduling Coordinator for field resource assignment based upon Project Managers needs/requests and the overall prioritization of the master schedule.
  • Tracking of labor efficiency
  • Safety training and compliance
  • Verification that all installation work is complete per installation quality standards
  • Lead departmental meetings
  • Lead the field team in our continuous improvement processes
  • Liaising with operations leadership to make decisions for operational activities and set strategic goals