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Application Support Lead

4 months ago

Hartford, United States Voya Financial Full time

Together we fight for everyone’s opportunity for a better financial future._

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enoughwe believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get To Know The Opportunity

The Contributions You’ll Make
- Utilize expertise in Linux and UNIX environments to debug, enhance and deploy COBOL, Linux Shell script, Omni Script programs.
- Manage Oracle Database solutions, including writing SQL queries and stored procedures.
- Provide Production Support, monitor batch for job abends and resolve them with mínimal assistance.
- Enhance existing systems by analyzing business objectives, preparing an action.
- Work on Incident, Service Requests and Changes to execute them within SLA.
- Execute Standard work based on SOP and create new SOP document as needed.
- Execute Application Health Check and accurately report the status to all stakeholders.
- Maintain clear and organized documentation of software code, specifications, and user manuals.
- Ability to create updated documents based on problem resolution and changes required
- Ability to complete analysis and provide root causes to business and all levels of management
- Governs execution on day to day batch and monitoring practices via engagement with team and utilization of governance reports and service now metrics.
- Escalates delivery issues to the Application Support Consultant and Application Manager
- Work with offshore team to ensure production jobs are completed successfully and status updates are provided
- Governs Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans
- Ability to validate defect reporting data and escalations from business customers
- Reviews SLA reports and escalates concerns to Application Support Consultant and Manager
- Ensures system documentation is up to date and follows standard operation
- Influences and clearly relates technical alternatives to business objectives, using effective communications with customers and stakeholders
- Understands business impacts when production issues occur and completes the tasks required by working OT if required and/or hand-off to the offshore team
- Provides training and guidance to offshore team members as needed
- Running cycles production/lower environments
- Fixing abends
- Fixing vulnerabilities
- Providing audit support
- Completing ticket assignments
- Attending meetings
- Learning new code changes from project team
- Working with CID-Oncall support
- Quick response time
- Meeting SLA’s
- Other duties as assigned
- Ability to work with clients/vendors if issues with files
- On-call 24/7 based on rotation schedule and expertise and flexibility to work in rotational night shifts and rotational weekends.
- Participate in annual DR Test by reviewing DR Plan, providing support during DR exercise and ensuring test is completed within the change window
- Ensure deployment of code changes follow proper channels through Clearcase and that all changes are completed within the change window

Minimum Knowledge & Experience
- Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, or equivalent work experience
- 5 or more years of complex (multi-tiered) software development experience
- Technical knowledge as follows:

- Omni Retirement Systems, OMNI Admin Web, Omni Script (required)
- Cobol
- Core Java
- Unix Shell and Linux scripting
- DB2, SQL, Oracle DB
- Azure Cloud
- Vantage Systems
- Data Transfer
- Service Now
- Micro-Focus enterprise server and tools
- Linux scripting
- Basic understanding in US Retirement Services domain specially in Defined Contribution business like 401(k), 403(b), 457, IRA plans etc.
- Hands-on experience in debugging & enhancement of Cobol, Linux Shell script, OmniScript programs
- Experience with DevOps and version control tools like Git enables effective collaboration and code management within a development team.
- Knowledge of Vantage systems
- Writing well designed, testable, efficient co