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Application Manager

2 months ago

Hartford, Connecticut, United States The Hartford Full time
Job Summary

We are seeking a highly skilled and experienced Application Owner to join our team at The Hartford. As an Application Owner, you will be responsible for ensuring the availability and quality of our applications, as well as driving business value through strategic planning and execution.

Key Responsibilities
  • Ensure application availability and quality of service
  • Manage application health, including impacts from changes introduced by development, maintenance infrastructure, and configuration impacts
  • Communicate business impacts for production issues
  • Ensure business SLA adherence and support OLA adherence
  • Manage applications life cycle, including technology currency and application sun-setting
  • Develop options and alternatives to maximize investments
  • Ensure disaster recovery solutions are in place
  • Manage compliance initiatives, including PII, SOX, PCI, and DATP
  • Remediate and remove production incidents impacting the application
  • Drive year-over-year incident reduction, faster mean time to resolve, improve asset currency, and reduce per unit support costs
  • Manage knowledge base matrices, updating documentation on the app
  • Validate code repositories, including DATP
  • Perform code scan analysis and remediation of vulnerabilities
  • Manage disaster recovery, patch upgrades, and application upgrades
  • Manage SOX audits and validation ownership
  • Manage release planning and sign-off
  • Manage critical incident management
  • Manage vendor resource onboarding and offboarding
  • Manage reverse demand events ownership
  • Manage DEACs and cyber events management
  • Manage CAB meetings and PlanIT updates
  • Manage RBAC approvals
  • Provide SME and troubleshooting support
  • Manage business relationships, including business account managers
  • Ensure priority maintenance and enhancement business needs are met
  • Communicate relevant activities, outages, or impacts to stakeholders
  • Understand business partner goals and provide consultative advice
  • Support business case development for significant enhancement requests
  • Partner with business, IT delivery leads, and architecture to define business strategy
  • Continually engage with value streams as a stakeholder
  • Continually look for opportunities to increase customer satisfaction and deepen business relationships
  • Manage technical application management and asset integrity
  • Manage asset integrity, capacity planning, and simplification and rationalization efforts
  • Manage maintenance delivery, including non-discretionary and discretionary maintenance
  • Manage release management, including application readiness for release
  • Manage vendor management for production support and maintenance
  • Manage SLA and KPI reporting, monitoring, management, and escalation
  • Manage sourcing capacity based on business demand
  • Manage sourcing partner relationships
  • Manage vendor to enterprise improvement, productivity, and quality goals
  • Ensure vendor adheres to contractual obligations
Qualifications
  • Degree in Computer Science or related discipline with a minimum of 5 to 7 years of work experience in IT systems operations and application development
  • Good software engineering skills, preferably with experience in Java, Pega, Identity and Access Management products, and Front-End technologies like Angular
  • Understanding of Linux system internals, familiar with the TCP or IP stack, network routing, and load balancing
  • Command of observability tools, automation tools, and CI or CD pipeline tools
  • Approach troubleshooting systematically and have a deep sense of ownership for whatever you work on
  • Design and development skills extend to service design patterns, APIs, UI/UX frameworks
  • Ability to root cause sources of instability in a high traffic, distributed system
  • Understanding of large-scale complex systems from a reliability perspective
  • Experience with cloud technologies and relevant certifications a plus
  • Strong relationship building skills
  • Exceptional communication skills, written and verbal
  • Excellent presentation skills and ability to formulate ideas for presentation to upper management

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The Hartford is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that values and respects the contributions of all employees.