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Student Support Specialist

3 months ago

Fairfax County VA, United States Northern Virginia Community College Full time

Posting Summary**Working Title**
- Student Support Specialist**Role Title**
- Education Support Spec II**Role Code**
- 29143-FP**FLSA**
- Nonexempt**Pay Band**
- 03**Position Number**
- 280W2104**Agency**
- Northern VA Community College**Division**
- NV280-VP Workforce Development**Work Location**
- Fairfax County - 059**Hiring Range**
- $21/hr**Emergency/Essential Personnel**
- No**EEO Category**
- B-Professional**Full Time or Part Time**
- Part Time- No**Does this position have a bilingual or multilingual skill requirement or preference?**

**Work Schedule**
- 8:30am - 5:00pm - 25-29 hours a week - evening hours as needed
Must be able to work flexible schedule including occasional evenings and weekends as well as travel throughout the NOVA region as needed.**Sensitive Position**
- No**General Description**:
The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce division. The part-time Student Support Specialist provides administrative support for the NOVA Workforce division.
**Duties and Tasks**:

- Performing registration tasks and/or providing guidance to students on the registration system.
- Entering and maintaining accurate data into the student information system.
- Troubleshooting and resolving enrollment problems.
- Providing quality customer service.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints and providing appropriate resolutions and alternatives.
- Assisting with the marketing classes.
- Organizing and maintaining files and records.
- Assisting program developers/managers/coordinators to ensure logístical.
- arrangements for programs are met.
- Providing general office support tasks.
- Performing other related duties as required.

**Special Assignments**

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

**KSA's/Required Qualifications**

**KSAs**:

- The ability to adapt and respond to different audiences.
- Excellent written and oral communication skills
- strong interpersonal and organizational skills
- Ability to work cooperatively with students, instructors and staff; especially as part of a team
- Ability to work on multiple projects independently, at times under stress
- Demonstrated computer skill proficiency including using Microsoft Office
- Ability to provide accurate information and courteous customer service
- Ability to interact effectively with internal and external customers.
- Attention to detail and ability to take initiative.

**Required Qualifications**:

- Experience with customer service.
- Experience with office procedures, managing files, schedules, and paperwork.
- Experience with Microsoft Office including Microsoft Outlook

**Additional Considerations**
- Experience working in an office setting.
- Experience working in a higher education setting
- Bilingual abilities are a plus

**Operation of a State Vehicle**
- No**Supervises Employees**
- No**Required Travel**
- Maybe required to travel between NOVA Campuses based on business need.- Posting Detail Information**Posting Number**
- WGE_1991P**Recruitment Type**
- General Public - G**Position End Date (if temporary)**

**Job Open Date**
- 06/03/2024**Job Close Date**
- 06/16/2024**Open Until Filled**
- No**Agency Website**-
**Contact Name**

**Phone Number**

**Special Instructions to Applicants**-
**Additional Information**
- Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit **our website**.
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
-

**_The security of our students, faculty, and staff is very important at _**_NOVA_**_. Please take a moment to review _**_NOVA’s Annual Security Reports_**

**Background Check Statement Disclaimer*