Admissions Counselor and Student Support Specialist

6 months ago

Fairfax, United States Commonwealth of Virginia Full time

Department: Division of Enrollment Management

Classification: Education Support Spec 2

Job Category:  Classified Staff

Job Type:  Full-Time

Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type:  Hybrid Eligible

Pay Band:  03

Salary: Starting low $40,000; commensurate with education and experience

Criminal Background Check:  Yes

Works with Minors check: Yes

About the Department:

In collaboration with the George Mason University community, and as part of the Office of the Provost, the Division for Enrollment Management optimizes student recruitment and retention by developing and implementing strategic enrollment plans, overseeing the admissions process, providing financial aid services, and managing the Mason Student Services Center—a centralized student services resource. The Division’s activities support the achievement of institutional enrollment goals by placing the student (and family) at the center of our work, supporting a culture of transparency, and leveraging data to inform decision-making.

The Office of Admissions facilitates the recruitment and enrollment of freshmen, transfer, graduate, and non-degree students in alignment with the University's strategic plan, ensuring a diverse and successful student body that contributes to the institution's excellence and global impact.

About the Position:

The Admissions Counselor and Student Support Specialist staffs, trains, and mentors the Welcome team who serve the potential students and families who engage with the Office of Admissions. Assists the Welcome team in providing stellar customer service and accurate information. Reviews applicant files and makes appropriate admission decisions. Serves as the on-call person to meet with prospective students and families that walk into the office and as the contact person for any escalations from the front-line service team. Conducts information sessions presented to prospective students and their families on academics, campus life, and how to apply to George Mason University.

This position requires evening and weekend work.

Responsibilities:

Recruits and supervises the Welcome team personnel, including student and non-student wage employees; Actively engages in hiring, onboarding, training, and mentoring Welcome team employees; Creates and manages the staffing schedule for student and non-student wage employees, ensuring the Welcome team staffing needs are met; Serves as primary front desk coverage when unable to secure student and non-student wage coverage; Disseminates information to Welcome team personnel regarding policies and expectations; Ensures Welcome team employees provide the highest level of customer service to all members of the Mason community; Maintains lobby spaces, managing bulk shipments, work orders, and stocking supplies;  Ensures documents collected at the front desk are processed appropriately and accurately transferred between office locations; Reviews freshmen undergraduate applicant files and makes appropriate admissions decisions in the student database following established policies and procedures; Handles a caseload of approximately 1,500 freshman applicant files; Supports review of transfer, and/or non-degree applicants, as needed; Serves as an active and committed member of the admissions committee; Serves as Counselor of the Day, the on-call person to meet with prospective students and families that walk into the office and as the contact person for any escalations from the front-line service team, as scheduled; Serves as Informational Officer of the Day, conducting information sessions presented to prospective students and their families on academics, campus life, and how to apply to George Mason University, as assigned; and Attends and actively participates in all admissions-sponsored events, and assists with planning and logistics, as assigned. 

Required Qualifications:

Bachelor’s degree in related field, or equivalent combination of education and experience; Demonstrated customer service experience; Demonstrated written and verbal communication skills; Skill in public speaking in large and small group situations; Demonstrated analytical skills; Computer literacy and willingness to learn new software applications; Ability to work effectively with diverse populations; Ability to handle sensitive and/or confidential information and situations; Ability to use sound judgement and make independent decisions; Ability to prioritize tasks in a deadline-driven environment, while remaining flexible; Ability to perform work with substantial attention to detail; Demonstrated ability to work positively as a member of a team; and Willingness to work with and mentor student employees.

Preferred Qualifications:

Previous experience working in an office setting;  Experience in higher education with knowledge of the admissions process;  Previous experience with Ellucian Banner software;  Previous experience with Salesforce CRM; Prior admissions or related experience; Familiarity with Mason's physical campus and surrounding area; Familiarity with Mason's diverse population, admissions processes, campus offerings for students, and campus events; and Bilingual.

Instructions to Applicants: 

For full consideration, applicants must apply for the  Admissions Counselor and Student Support Specialist at Complete and submit the online application to include three professional references with contact information and provide a cover letter and resume.

Posting Open Date: May 8, 2024

For Full Consideration, Apply by: May 22, 2024

Open Until Filled?: Yes

  • Admissions Counselor

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Division of Enrollment Management Classification: Education Support Spec 2 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Pay Band:  03 Salary: Starting low $40,000, commensurate with education and experience ...

  • Assistant Director of Undergraduate Admissions

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Division of Enrollment Management Classification: Education Support Spec 3 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Pay Band:  04 Salary:  Starting in the low $50,000, commensurate with education and...

  • Student Support Specialist

    6 months ago

    Fairfax County, United States Commonwealth of Virginia Full time

    Title: Student Support Specialist Agency: Northern VA Community College Location: Fairfax County - 059 FLSA: Nonexempt Hiring Range: $21/hr Full Time or Part Time: Part Time Job Description: General Description: The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce...

  • Graduate Admissions Assistant

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Division of Enrollment Management - Office of Admissions Classification: GMU Worker Job Category:  Part-Time / Hourly Wage Job Type:  Part-Time Work Schedule:  Normal business hours are Monday - Friday, 8:30 a.m. - 5:00 p.m. Schedules will be created based on the need of the office with due consideration to your personal schedule. ...

  • Financial Aid Counselor

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Division of Enrollment Management - Office of Student Financial Aid Job Category:  Administrative or Professional Faculty Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Salary:  Salary commensurate with education and experience Criminal Background...

  • RN Admissions Specialist

    4 weeks ago

    Fairfax, Virginia, United States Heartland Hospice Full time

    About the RoleWe are seeking a highly skilled Registered Nurse to join our Admissions team at Heartland Hospice. As an RN Admissions Specialist, you will play a critical role in explaining our services to patients and families, assessing for appropriateness, and admitting patients to our hospice program.Key ResponsibilitiesExplain our services to patients...

  • Admissions RN

    2 months ago

    fairfax, United States Vitas Healthcare Full time

    Admissions RNThe Admissions RN is a registered nurse and an Interdisciplinary Team member whose primary responsibility is to present VITAS services and philosophy to patients and families in a manner that results in the admission of appropriate patients. * Participation in the information gathering, analysis, education and form completion aspects of the...

  • Behavioral Health Specialist II

    2 days ago

    Fairfax, Virginia, United States Fairfax County (VA) Full time

    Job Title: Behavioral Health Specialist IIJob Summary:We are seeking a highly motivated and experienced Behavioral Health Specialist II to join our team at Fairfax County. The successful candidate will work in a residential treatment facility providing support to individuals diagnosed with substance use and mental health disorders.Responsibilities:* Provides...

  • International Credential Specialist

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Division of Enrollment Management Classification: Education Support Spec 2 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Pay Band:  03 Salary:  Salary starting low $40,000; commensurate with education and...

  • Mason Student Services Center Generalist

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Division of Enrollment Management - Mason Student Services Center Classification: Education Support Spec 2 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Pay Band:  03 Salary:  Salary commensurate with education...

  • Assistant Director of Student Engagement

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Schar School of Policy and Government Classification: Education Support Spec 3 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  On Site Required Pay Band:  04 Salary:  Salary commensurate with education and experience Criminal...

  • Adult and Child Counselor

    7 days ago

    Fairfax, United States FCS, Inc Full time

    u>Mental Health Counselor Therapy Residential treatment facility is seeking a Primary Therapist to support adolescents and their families on the path to full recovery through empathy, education, and support. Monday through Friday schedule with one day a week (12pm to 8pm).

  • Registered Nurse Admissions

    1 week ago

    Fairfax, United States Heartland of Perrysburg Full time

    Our Company Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers...

  • Mental Health Counselor

    2 weeks ago

    Fairfax, United States FCS, Inc Full time

    Mental Health Counselor Therapy Residential treatment facility is seeking a Primary Therapist to support adolescents and their families on the path to full recovery through empathy, education, and support. Multi-disciplinary team approach to treatment. Monday through Friday schedule with one day a week (12pm to 8pm). Licensed eligible accepted Full...

  • Operations Specialist

    5 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: University Life (UL) Classification:  Admin Office Specialist 3 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Payband:  03 Salary:  Salary range starting in the mid $50k's; commensurate with education and...

  • Summer Day Camp Counselor-Intern

    6 months ago

    Fairfax, United States KE Camps Full time

    KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for elementary-aged children. Our Staff are the backbone of our programs and therefore, we pride ourselves on giving them an incredible amount of support. As a staff member, we...

  • Undergraduate Recruitment and Outreach Coordinator

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: Costello College of Business Classification: Public Relations & Mktg Spec 2 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Pay Band:  03 Salary:  Salary commensurate with education and experience Criminal...

  • Program Support Specialist

    6 months ago

    Fairfax County, United States Commonwealth of Virginia Full time

    Title: Program Support Specialist Agency: Northern VA Community College Location: Fairfax County - 059 FLSA: Nonexempt Hiring Range: $24/hr Full Time or Part Time: Part Time Job Description: General Description: The purpose of the Program Support Specialist will be to provide military-related students with veteran benefit...

  • Associate Director, Student Support and Advocacy Center

    6 months ago

    Fairfax, United States Commonwealth of Virginia Full time

    Department: University Life Job Category:  Administrative or Professional Faculty Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Salary: Salary range starting from low $70ks; commensurate with education and experience Criminal Background Check:  Yes About...

  • Registered Nurse

    4 weeks ago

    Fairfax, Virginia, United States Heartland Hospice Full time

    Our Company: At Heartland Hospice, we're dedicated to providing exceptional care and support to patients and their families. As a member of the Gentiva family, we're an industry leader in hospice, palliative, home health, and personal home care. Our team is passionate about making a lasting difference in people's lives every day. Overview: We're seeking a...