Account Manager/customer Service
3 weeks ago
Job Category: Manufacturing/Production Consumer Goods
Position Title: Account Manager
Department: Sales/Customer Service
Reports to: Sales Manager
Status: Full-time Hourly/Non-Exempt
**Job Summary**:
**Duties and Responsibilities**:
- Operate as the lead point of contact for any and all matters specific to your customers.
- Be part of the phone rotation, answering incoming calls in a timely manner.
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with key customers.
- Ensure the timely and successful delivery of our products according to customer needs and objectives.
- Forecast and track key account metrics.
- Manage quote preparation, sales order in-put and revision processing, purchase order review and processing.
- Provide customer quotes and ensure accurate pricing in a timely manner, either same-day or within 24 hours.
- Maintain quotes in Company Quote Log as directed by Sales Manager.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
- Assist with high severity requests or issue escalations as needed.
- Coordinate requests from Field Sales Group (Independent Reps, Distributors, Regional Managers) to insure quick and timely responses.
- Accurate updating and maintenance of the Sage Accounting Program as directed by Supervisor.
- Additional responsibilities as assigned by Sales Manager and/or President.
**Qualifications and Skills**:
- HS Diploma/GED
- Associate’s Degree in Business Administration (preferred)
- 5+ years of proven account management or customer service experience.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Experience with International shipment documentation, quoting and scheduling desired.
- Experience in anticipating and delivering client-focused solutions based on customer needs.
- Mechanical aptitude to read specification prints/drawings.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent listening, negotiation, presentation project management and follow-up skills.
- Excellent verbal and written communications skills.
- Demonstrate excellent organizational, time management, interpersonal, communication, and teamwork skills.
- Willingness to utilize technical tools to improve sales performance.
- Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and Outlook required.
Ability to work well with others in an office and manufacturing shop environment, possess good work ethics, and a positive attitude.
**Benefits**:
- Medical
- Dental
- Vision
- Life
- Paid Time Off (PTO)
- Paid Holidays
- 401K + Company Match
Equal Opportunity EmployerA satisfactory background check and pre-employment drug screen is required
Pay: $23.00 - $28.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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