Current jobs related to Customer Service Manager - Itasca - Hi-Cone
-
Receptionist/Office Assistant
3 weeks ago
Itasca, United States HR Manager Full timeJob DescriptionJob DescriptionReceptionist/Office Assistant – Itasca, IL$21/hour - $23/hour - plus health benefitsWe have been in the toy industry for over 50 years, and led the charge in the development of smart toys in the 2000's. Our mission has always been and will continue to be to create safe, fun, and innovate toys for babies and toddlers that...
-
Customer Service Representative
2 weeks ago
Itasca, Illinois, United States Itasca Bank & Trust Co Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Itasca Bank & Trust Co.As a key member of our banking team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Service: Respond to...
-
Customer Service Ambassador
2 weeks ago
Itasca, Illinois, United States Graybar Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key contact and liaison for our customers, you will play a critical role in ensuring their total satisfaction.Key ResponsibilitiesCustomer Interaction: You will interact with customers on an ongoing basis, entering orders,...
-
Customer Service Ambassador
2 weeks ago
Itasca, Illinois, United States Graybar Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key contact and liaison for our customers, you will play a critical role in ensuring their total satisfaction.Key ResponsibilitiesCustomer Interaction: You will interact with customers on an ongoing basis, entering orders,...
-
Customer Service Representative
4 months ago
Itasca, United States Millennium Information Services Full timeCustomer Service Representative Millennium information Services, Inc. is a leader in the insurance outsourcing arena. We provide high quality inspections and process solutions to the property and casualty industry. We have a full-time hybrid opening for a Customer Service Representative in the Itasca area. This position is a permanent hire. General...
-
Customer Service Representative
3 months ago
Itasca, United States Millennium Information Services Full timeCustomer Service Representative Millennium information Services, Inc. is a leader in the insurance outsourcing arena. We provide high quality inspections and process solutions to the property and casualty industry. We have a full-time hybrid opening for a Customer Service Representative in the Itasca area. This position is a permanent hire. General...
-
Customer Service Representative
3 weeks ago
Itasca, United States Millennium Information Services Full timeCustomer Service Representative Millennium information Services, Inc. is a leader in the insurance outsourcing arena. We provide high quality inspections and process solutions to the property and casualty industry. We have a full-time hybrid opening for a Customer Service Representative in the Itasca area. This position is a permanent...
-
Customer Service Representative
3 weeks ago
Itasca, United States Millennium Information Services Full timeCustomer Service Representative Millennium information Services, Inc. is a leader in the insurance outsourcing arena. We provide high quality inspections and process solutions to the property and casualty industry. We have a full-time hybrid opening for a Customer Service Representative in the Itasca area. This position is a permanent...
-
Customer Service Representative
4 weeks ago
Itasca, Illinois, United States ITASCA BANK & TRUST Company Full timeJob OverviewItasca Bank & Trust Co. is a locally owned community financial institution dedicated to serving the needs of our clients and fostering a positive work environment. With a commitment to excellence that has been recognized by our community, we pride ourselves on our dedicated staff who are our greatest asset. Our bank has been acknowledged for its...
-
Customer Service Ambassador
1 week ago
Itasca, Illinois, United States Crescent Services Full time{"title": "Dining Room Host", "description": "Be a Part of Our Exceptional TeamAt Crescent Hotels & Resorts, we're a team of hospitality professionals dedicated to delivering exceptional experiences for our guests. We believe our Associates are the shining stars of what we do, and we're committed to creating an environment that fosters open and honest...
-
Customer Service Representative
12 hours ago
Itasca, United States AppleOne Full timeJob DescriptionJob DescriptionJob Title: Customer Service Representative Reports to: Customer Service Supervisor Location: Itasca, IL Position Summary: This role serves as a liaison between various internal teams—including Billing, Commercial, Support, and Operations—and external customers to ensure all specifications and expectations are met. A key...
-
Customer Service Representative
2 weeks ago
Itasca, Illinois, United States Itasca Bank & Trust Co Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Itasca Bank & Trust Co.As a key member of our banking team, you will be responsible for providing exceptional customer service to our clients, ensuring their banking needs are met with professionalism and efficiency.Key...
-
Customer Service Ambassador
2 weeks ago
Itasca, Illinois, United States Chris Bryan Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Chris Bryan. As a key member of our team, you will be responsible for establishing strong relationships with our customers, identifying their needs, and providing tailored solutions to meet their insurance and financial service...
-
Customer Service Representative
2 weeks ago
Itasca, United States Graybar Full timeMake a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...
-
Customer Service Representative
2 weeks ago
Itasca, United States Graybar Full timeMake a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...
-
Customer Business Manager
2 months ago
Itasca, United States Heilind Electronics Full timeJob DescriptionJOB SUMMARY The major objective for this position is to increase sales (indirect and direct) in your assigned territory through growing existing customer accounts along with a large focus on increasing our current business partnerships as well as creating new business relationships at accounts in your assigned territory covering the Northern...
-
Customer Business Manager
2 months ago
Itasca, United States Heilind Electronics Full timeJob DescriptionJOB SUMMARY The major objective for this position is to increase sales (indirect and direct) in your assigned territory through growing existing customer accounts along with a large focus on increasing our current business partnerships as well as creating new business relationships at accounts in your assigned territory covering the Northern...
-
Associate Customer Success Manager
4 weeks ago
Itasca, United States Flexera Software, Inc. Full timeFlexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service....
-
Lighting Quotations
4 months ago
Itasca, United States Evergreen Supply Company Full timeJob DescriptionJob DescriptionWe are seeking a Lighting Quotations / Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. There is ample room to grow for this expanding electrical distributor.Responsibilities:Handle customer inquiries and...
-
Global Customer Account Manager I
4 months ago
Itasca, United States AIT Worldwide Logistics Full timeOverview The Manager, Global Customer Accounts manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients within the AIT Critical Solutions Division. Responsibilities Responsible for developing, leading, and managing key...
Customer Service Manager
3 months ago
**Company Description**
ITW (NYSE: ITW) is a **Fortune 200** global multi-industrial manufacturing leader with revenues totaling $16.1 billion in 2023. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 46,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.
**Hi-Cone**, a division of ITW, is a leading global supplier of ring carrier multi-packaging systems for the Alcohol & Non-Alcoholic Ready to Drink (NARTD) beverage markets, providing sustainable secondary packaging solutions to major Consumer Packaged Goods (CPG) companies.
If you work for us, here is a very short list of what you can expect from us:
- Predictable Schedule
- Competitive Health, Dental, and Vision Insurance with low monthly payments.
- Life Assistance Program with a variety of services and discounts.
- Basic Life Insurance for you and your dependents provided by ITW with additional Insurance available.
- Short and Long Term Disability paid for by ITW.
- 401K plans with Company match.
- ITW Provides a Gift and Volunteer Match Program for charities of the employee’s choice.
- Scholarship Programs to help your children succeed
The Customer Service Manager is based on-site at Hi-Cone’s Itasca Division headquarters. This person is responsible for strategic leadership and tactical coordination for the US customer service team.
The Customer Service Manager has an important role for both external customers and internal operations and is tasked with leading “best in class” customer service while ensuring we meet all CFMs (Customer Facing Metrics).
The Customer Service Manager is proficient in key areas of supply chain management including order management, working with supply chain and operations to ensure we have sufficient inventory/MRD (Market Rate of Demand) levels, meeting customer lead times and proactively resolving any gaps. A skilled leader capable of providing direction to the customer service team consistent with the company’s values, ensuring team compliance with all standard work practices and processes. The Customer Service Manager promotes an environment dedicated to exceeding customer expectations while at the same time fully aligned with the business, financial and operational objectives of the company.
**Position Responsibilities**
Customer Intimacy
- Responsible for driving “Best in Class” customer service that will lead to high customer engagement, satisfaction, and loyalty.
- Build strong relationships and connections with our customers, gain their trust, respect and seen as a valuable resource in supporting their business.
- Continuously monitor and improve the customer experience, staying up to date with industry trends and best practices.
- Excellent written and verbal communication skills. Proven ability to be persistent and persuasive yet flexible.
- Work with the Sales team to create a regular cadence to review customers’ forecasts, plant needs, promotional requirements and identify gaps to ensure we address them.
- Provide professional presentations to customers and leadership as needed. Able to use pivot tables, complex spreadsheets and formulas.
Functional Leadership
- Collaborate and create positive relationships between key stakeholders such as Operations, Sales and the Customer to drive customer satisfaction.
- Be an advocate for the customer with other Hi-Cone functions to facilitate the highest level of customer service possible and identify and address any delays and gaps vs customer expectations, balancing customers and company needs.
- Monitors CFMs (on-time and shipments in full metrics and quality) on a regular cadence, collaborates with other functions to ensure compliance of MRD (Market Rate of Demand) levels and proactively addresses gaps or red flags to prevent customer dissatisfaction.
- Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with mínimal noise. Knows when to be direct and compelling as well as diplomatic.
- Focuses on solving conflict, not blaming. Keeps emotions under control; remains open to others’ ideas and willing to try new approaches.
- Act as the point of contact for any escalations for the Customer Service team and ensure timely resolution.
People Leadership
- Lead and coach the customer service representatives to create a high performing team.
- Train, develop, and evaluate the customer service team using the performance management process.
- Develop succession plan.
Process Leadership
- Experience in creating, sharing and driving customer service KPI’s to ensure customer satisfaction.
- Has good business acumen, critical thinking and creative problem-solving skills.
- Possesses a continuous improvement mindset with experience in driving pro
