IT Help Desk Analyst

2 weeks ago


New York, United States Safra National Bank of New York Full time

**Helpdesk Analyst**

Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with a branch in Florida and representative offices in Brazil, Chile, Mexico and Panama, Safra National is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.

**Responsibilities**:

- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
- Where required, administer and resolve issues with associated end-user workstation networking software products
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- If necessary, liaise with third-party support and PC equipment vendors
- Write technical specifications for purchase of PCs, desktop hardware, and related products

**Qualifications and Skills**:

- Bachelor's Degree is Required
- Microsoft Windows 10
- Apple devices MDM
- Ability to analyze and document business and process flows
- Strong multi-tasking and analytical skills

Safra National Bank of New York is an Equal Employment Opportunity

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- New York, NY 10036: Relocate before starting work (required)

Work Location: Hybrid remote in New York, NY 10036


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