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Staff Relations Specialist

3 months ago

Calabasas Hills, United States The Cheesecake Factory Full time

**Overview**

**_ Eligible for a remote work schedule split between home & office._**

**_
Position overview:_**

You may know us for our huge menu of delicious food and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” 11 years in a row

The Staff Relations Specialist plays a crucial role in creating a positive and dynamic workplace environment by expertly managing Staff Relations (employee relations) policies, procedures, and practices. Working closely with the Staff Relations Manager and restaurant operators, you will address important staff and manager concerns, including harassment, discrimination, and other workplace issues. This includes, conducting timely and thorough investigations, supporting operations in delivering disciplinary notices, and recommending terminations in collaboration with the Staff Relations Manager. Additionally, the Staff Relations Specialist interprets and applies company policies, provides guidance on disciplinary actions, ensures compliance with employment laws, and consistently upholds and promotes our company culture and brand values.

**_
You’ll thrive in this position if you are:_**
- ** Skilled communicator**: Whether speaking or writing, you present information clearly and professionally, adapting to your audience to ensure comprehension.
- ** Service-focused**: Your excellent people skills enable you to provide top-notch support, whether over the phone or face-to-face.
- ** Ethical and respectful**: You handle diverse workplace situations with tact, diplomacy, and discretion, demonstrating empathy and understanding throughout.
- ** Collaborative team player**: You manage yourself well but excel when working with a team, enjoying the process of collaboration and brainstorming on new initiatives.

**Responsibilities**

**_ Here’s more of what you’ll get to do:_**
- Execute in-depth investigations, covering a wide range of business and HR matters like harassment and policy breaches, ensuring meticulous and impartial results.
- Provide insightful support and guidance to key stakeholders, Operations Leadership, and employees on personnel practices, policies, and employment laws, with clear recommended actions.
- Handle diverse tasks with expertise, from resolving staff complaints to guiding supervisors and employees on policy and procedure interpretation.
- Maintain compliance with regulations, using your knowledge to uphold all federal, state, local, and company guidelines and laws.
- Embody the company’s core mission and values, promoting integrity and ethical behavior throughout the organization.
- Develop critical reports using the case management system, Ethics Point, for comprehensive analysis and actionable insights.
- Conduct detailed data analysis to support investigative findings, ensuring accurate and meaningful conclusions.
- Ensure full compliance with policies and procedures, aligning all actions with company and legal requirements.

**Qualifications**

**_ What we require:_**
- 3+ years of Employee Relations/Investigations experience
- Demonstrated knowledge of employment law
- Knowledgeable of Human Resources best practices
- Proficient in Microsoft Word, Excel, and Outlook
- Ability to use a high level of tact, diplomacy, discretion and empathy/understanding in a business environment with a diverse employee base

**_
What we prefer:_**
- Bachelor’s Degree
- PHR/SPHR
- Bilingual in Spanish

**About the Company**

Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.4 billion public company with 47,500 staff members across more than 300 casual dining restaurants, including The Cheesecake Factory, North Italia, Grand Lux Cafe, Social Monk, and Fox Restaurant Concepts. Internationally, 30 The Cheesecake Factory restaurants operate under licensing agreements. Our Bakery division creates over 35,000 delicious cheesecakes per day and other baked products for our restaurants, international licensees, and third-party bakery customers.

We offer a people-centered culture and are committed to creating an inclusive workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences, and encourage individuals from underrepresented backgrounds to apply.

SoCheesecake #LifeAtCheesecake
- The Cheesecake Factory Incorporated is an Equal Opportunity Employer and offers reasonable accommodations to job applicants with disabilities._

**Compensation Range**

72000 - 82000 / Year