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Technical Support Analyst I

3 months ago

Miami, United States Interaudi Bank Full time

**Technical Support Analyst I - Miami Office**

Under senior management guidance, the Technical Support Analyst I will execute tasks and assist in maintaining in-house desktop, and remote computer systems.

**Responsibilities**:

- Assist in preparing, maintaining, and upholding procedures for operating, logging, reporting, and monitoring systems and network operations.
- Accurately document instances of end-of-day processing, equipment, and communication failures, and resolution timeline.
- Support the installation of new computer equipment.
- Ensure that the computer room physical space is properly maintained and kept neatly organized.
- Coordinate the removal and disposal of “End-of-Life” equipment.
- Maintain up-to-date knowledge of all hardware and equipment installed in the offices and computer room.
- Support business continuity and disaster recovery testing as it relates to technical procedures and end-of-day processing.
- Support end users on computer operation related issues.
- Document and maintain technical operational procedures up-to-date.
- Assist the Systems Engineering team with the inventory of all workstations, monitors, modems, printers, scanners, and other peripheral equipment installed in the offices and computer room.
- Assist with the technology aspects of “Moves, Adds, and Changes (MAC)” requests in coordination with the Systems Engineering team.
- Monitor server logs, firewall logs, intrusion detection logs, and network traffic for unusual or suspicious activity.
- Administer and maintain end user accounts, permissions, and access rights.
- Participate in investigation and resolution of security issues.
- End-point security (anti-virus and malware) support and administration.
- Patch management, support, and administration.
- Vulnerability management, remediation, and support.
- Prepare reports on security system and end user activity audits.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field required
- Basic knowledge of banking software systems and IT infrastructure
- Strong problem-solving and troubleshooting skills
- Bilingual Spanish

**Compensation**:
The expected base pay rate for this position is $53,000 - $67,000 determined on an individualized basis considering skills, qualifications and experience. Eligible for year-end merit bonus based on performance.

**Additional Benefits**:

- Hybrid work model
- Health, Dental, Vision Insurance
- 401K
- Corporate Events

**About Us**:
Interaudi is a privately-owned commercial bank established in 1983, with headquarters in Midtown Manhattan. Our branches are located in Miami and Morristown, NJ. Committed to outstanding service, innovation, and client-centric solutions, we offer a range of world-class benefits, competitive compensation, and a supportive workplace where employees can thrive and achieve their goals. Join us and be part of our success story

**An Equal Opportunity Employer**:
Interaudi Bank is an equal opportunity employer and strongly supports diversity and inclusion in the workplace. Qualified applicants are considered for positions without regard to age, sex, gender identity, gender expression, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship status, disability, marital status, veteran status, military status, genetic information or any other legally recognized protected basis under federal, state, or local laws. Interaudi Bank also provides reasonable accommodations to qualified disabled individuals, to assist in the hiring process in the performance of essential job functions without imposing a hardship on the Company, as required by federal, state or local law. Interaudi Bank is also is committed to accommodating religious beliefs.

Pay: $53,000.00 - $67,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Compensation package:

- Performance bonus

Experience level:

- Under 1 year

Schedule:

- Monday to Friday

Ability to Relocate:

- Miami, FL 33130: Relocate before starting work (required)

Work Location: Hybrid remote in Miami, FL 33130