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Mgr., Games Technology Support

4 months ago

Washington, United States Special Olympics, Inc. Full time

**Organization Summary**:
Founded in 1968, Special Olympics is a global movement to end discrimination against people with intellectual disabilities. We foster acceptance of all people through the power of sport and programming in education, health, and leadership. With nearly four million athletes and Unified Sports® partners and one million coaches and volunteers in more than 170 countries, Special Olympics delivers more than 30 Olympic-type sports and nearly 50,000 games and competitions every year. Learn more at SpecialOlympics.org.

Special Olympics Inc. (SOI), is the world’s largest sports organization for people with intellectual disabilities: with more than 4.9 million athletes in 172 countries and over a million volunteers. Special Olympics facilitates over 108,000 competitions in a year, across 225 Programs.

Atos is a web-based software system designed to provide CRM-like functionality for data related to athletes, coaches and volunteers associated with the major Games competition.

**Primary Responsibilities**:

- Ensure that all Games registration timelines are met from a technology and Atos delivery perspective.
- Coordinate with the Delegation Services, Operations and Competition teams to finalize registration field and functionality needs.
- Use the Atos system to build and manage delegation and non-delegation registrations for identified major Games.
- Deliver content for registration and credentialing management training sessions and documentation for all stakeholders including SOI and LOC members, Functional Area Leads, and Regional and program staff.
- Provide user provisioning, authentication, permissions, and user lifecycle management services for the Atos system.
- Assist in maintaining accurate registrant records and data, including managing changes throughout the registration timeline.
- Provide credential printing and distribution support related to the Atos system usage.
- Collaborate with LOC and SOI Operations teams on the creation and management of Games credential access matrix and asset design.
- Provide troubleshooting and incident response for user-related Atos issues using the SOI provided helpdesk tool.
- Travel to Games locations to attend preparation meetings, or provide training and support during events.

**Required Qualifications**:

- 1-2 years of relevant experience
- Outstanding customer service skills
- Strong analytical problem solving skills
- Ability to communicate technical solutions clearly and effectively
- Ability to conduct end-user training and support
- Ability to quickly grasp and master new technology
- Highly organized and ability to work in a fast paced environment
- Attention to detail
- Ability to prioritize work load for the maximum benefit of the project
- Highly professional in all communications with stakeholders
- Flexible and adaptable to meet emerging requirements and changing priorities

**Desired Qualifications**:

- Experience with Special Olympics Programs or SOI, including experience with SO Connect or GMS (Games Management System), or experience in a similar non-profit
- Experience as an on-site or virtual trainer of software systems.
- Experience in a helpdesk or customer service support role.
- Special Olympics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._