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Front Office Manager

3 months ago

Houston, United States Holiday Inn Houston NRG Med Center Full time

We are seeking a responsible, experienced front office manager to join our growing organization. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.

Front Office Manager

**Responsibilities**:

- Assign tasks and ensure all staff positions are covered in the front desk, F&B and Housekeeping department for the duration of the shift
- Field complaints and address visitor concerns
- Answer phone inquiries, direct calls and provide basic information
- Oversee and manage support staff and receptionists
- Address complaints and requests with quality customer service skills
- Recruit and train new employees
- Maintain office equipment such as photocopier, fax machine, etc.
- Monitor front desk and ensure all employees comply with all security procedures for visitors
- Oversee mail deliveries, packages, and couriers
- Purchase, track, and invoice office supplies
- Create, organize, and maintain schedules for all employees
- Ensure front desk is covered at all times
- Perform bookkeeping, reservations, and clerical duties

Front Office Manager Requirements and Qualifications
- 3+ years of previous experience as a front office manager or a related role preferred
- +2 years of experience in hotel F&B
- Opera PMS (preferred)
- Solid customer service skills
- Excellent leadership, team building, and management skills
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- In-depth understanding of the industry
- Strict adherence to company philosophy, mission statement, and sales goals

Pay: $43,000.00 - $47,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 3 years (required)

Work Location: In person