Front Desk Agent

2 weeks ago


Henrico, United States Best Western Plus Full time

Best Western Plus Executive Hotel is looking for a Front Desk Agent with a high level of professionalism. We are looking for an individual to welcome guests with a warm and friendly manner.

**Job Duties**:

- Welcome guests upon their arrival and assign rooms.
- Manage online and phone reservations.
- Perform all check-in and check-out tasks.
- Provide information about our hotel, available rooms, rates and amenities.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to guest complaints in a timely and professional manner.
- Confirm group reservations and arrange personalized services for VIP customers.
- Upsell additional facilities and services, when appropriate.
- Communicate & coordinate room statuses & special requests with housekeeping department.
- Attend departmental meetings & trainings.
- Adheres to proper credit and cash-handling policies and procedures.
- Updates room status and room status tracking.
- Posts and files all charges to guest, master, and city ledger accounts.
- Reports any unusual occurrences or request to the manager.
- Knows & follows all safety and emergency procedures.
- Maintains the cleanliness and neatness of the front desk area.

Pay: From $15.00 per hour

Expected hours: 38 - 40 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- 8 hour shift
- Weekends as needed

Work Location: In person


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