PM Front Desk Agent

2 weeks ago

Henrico, United States Embassy Suites Full time

The Embassy Suites by Hilton Richmond is seeking a PT or FT evening Front Desk Agent

Primary hours would be from 3pm-11pm and must have weekend availability.

Starting at $15/hr

Hilton travel benefits

Full time employees are eligible for insurance benefits and PTO after 90 days.

DUTIES AND RESPONSIBILITIES:
•Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace.
•Greet every guest with a smile and maintain eye contact.
•Must be courteous and gracious, maintaining a professional demeanor at all times.
•Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.
•Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.
•Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift.
•Take, confirm or change reservations as needed within guidelines established by the property management.
•Take ownership of all service issues brought to your attention by guests.

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