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Front Desk Clerk

4 months ago

Henrico, United States Hyatt Place Full time

Job description

Salary$15.00 - $15.50 an hour

Job Type
Full-time
Part-time

Qualifications

Hotel experience: 1 year (Preferred)
US work authorization (Preferred)
Benefits
Pulled from the full job description

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance programFull Job Description

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

QUALIFICATIONS:

High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:

Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Shamin Hotels standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Shamin Hotels policies standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Shamin Hotels standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Shamin Hotels performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Shamin Hotels policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Property Details:

Hyatt Place Richmond Airport hotel is located in the White Oak Shopping Center minutes from the Richmond International Airport. Our modern hotel offers spacious guest rooms designed for the modern traveler with plenty of space to work and relax. Guests enjoy our free Wi-Fi, outdoor pool, fitness center, and on-site dining.Company Overview:
Shamin Hotels located in Chester, Virginia is a dynamic, growth-oriented hotel company that owns, operates, and develops commercial business hotels under the Hilton, Marriott and InterContinental Hotel Group flags. With 8200 rooms in over 60 properties open and under development across seven states, Shamin Hotels is recognized as the largest hotel owner and operator across Virginia and one of the top hotel owner/operators in the country. Deeply rooted in the hospitality industry, Shamin Hotels enjoys a number of advantages that give the company a competitive edge. Its senior management team has more than 100 years of combined experience. This executive team along with more than 3,000 associates provide a wealth of intuitive input, perspective, knowledge and service to guests that helps to create "The Shamin Touch". The company has long-standing relationships within the industry's most highly regarded brands and has consistently been the recipient of awards from not only its franchisors but from the communities in which they serve.

Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Job Type: Full-time
Salary: $15.00 - $15.50 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

8 hour shift
Overtime
Weekend availability

Supplemental pay types:

Bonus pay
Tips

Ability to commute/relocate:

Henrico, VA 23231: Reliably commute or planning to relocate before starting work (Required)

Experience:

Hotel experience: 1 year (Preferred)

Work Location: In person