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Hotel - Front Desk Agent

4 months ago

Henrico, United States Hampton Inn by Hilton Full time

**Job description**
- Able to learn new policies and procedures relatively quickly
- Check Guests In and Out efficiently
- Communicates Warmly and Sincerely Using Guests Name
- Knowledgeable of Hotel Amenities and Surroundings
- Ensures Guest Satisfaction & Loyalty - Repeat & Retention

Duties & Responsibilities
- Executes procedures as outlined in brand training materials and in compliance with brand quality assurance standards
- Complies with uniform, hygiene/grooming standards and maintains a friendly attitude with guests.
- Ensures front desk and office are maintained in a clean and organized manner.
- Ensures financial collections, including credit card and direct bill, are executed in accordance with Company policies.
- Maintains proper control over keys, safe deposits, and all Company and guest property.
- Ensures that all required documentation (daily reports, checklists, etc.) are completed every shift in a timely manner.

Skills Needed
- Previous Hilton or Marriott experience a required.
- Advanced experience working with a computer.
- Strong commitment to guest satisfaction and loyalty.
- Strong customer service skills and work ethic.
- Must be able to work as a team player and pass on communication effectively.
- Experience in cash handling and credit cards.
- Flexible work availability.

**Job Type**: Part-time

Pay: $15.00 - $16.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- 8 hour shift
- Day shift
- Evening shift

Weekly day range:

- Weekends as needed

Work Location: In person