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Front Desk Agent/breakfast Attendant

4 months ago

Henrico, United States Country Inn and Suites By Radisson Full time

Front Desk Agent (Tuesday and Wednesday Only)

Represents the hotel to the guest throughout all stages of the guest’s stay by working
with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities
include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Job Duties:

- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Take same day reservations
and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.

**As breakfast attendant. (Saturday and Sunday only)**
- As a Breakfast Attendant you would be primarily responsible for setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area. With a mínimal supervision provide exceptional guest service by welcoming them and be well attended at all times.
- Responsible to track and record all complimentary breakfast for hotel guests and also maintains the breakfast and lobby area in a clean and organized condition at all time.
- you are responsible for the breakfast served to breakfast area
- Make sure keep breakfast dining area and kitchen and equipment/appliances are always neat and clean.

**Job Type**: Part-time

Pay: From $14.00 per hour

Expected hours: 32 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Hotel Front desk: 1 year (preferred)

Ability to Relocate:

- Henrico, VA 23294: Relocate before starting work (required)

Work Location: In person