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Rental Coordinator

3 months ago

Fort Wayne, United States Premier Truck Rental Full time

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with **Premier Truck Rental**

We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior standards in work, all while prioritizing our customers' needs, ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive, and thrives in collaborative environments, we eagerly await your connection

The** Rental Coordinator **is a pivotal role within our sales department, serving as the frontline ambassador for customer interactions. In this capacity, they will engage directly with customers, embodying the values of PTR through exceptional customer service. They will play a crucial role in providing administrative assistance to the sales team, shepherding customers through the sales pipeline from off-rent execution to finalized contracts, and seamlessly extending support to our customers.

The primary responsibilities will encompass contract review, meticulous maintenance of CRM data, execution of internal off-rent transactions, and fostering collaboration with other departments. This dynamic position demands effectiveness within a fast-paced environment, meticulous attention to detail, and a pronounced aptitude for teamwork.

In this role, you will be entrusted with representing PTR's commitment to customer satisfaction, contributing to our sales team's operational efficiency, and maintaining a streamlined sales journey for our valued customers. This is a career-pathed role with growth potential within the sales team.

**COMPENSATION**

This position has a competitive compensation package that is a combination of hourly base pay plus profit sharing paid quarterly after 1 year of employment.

**LOCATION**

Onsite at our Fort Wayne, IN location.

**_Please keep reading..._**

**RESPONSIBILITIES**:

- Dedicate yourself to providing unparalleled customer service, embodying the values and reputation of PTR. Bend over backward to ensure customer satisfaction in every interaction.
- Create, send, and manage customer quotes, specifications, and rental contracts with precision and timeliness.
- Execute accurate data entry into our CRM system, maintaining meticulous records of customer information, sales progress, and transactional details.
- Facilitate seamless communication between customers, sales territories, and various departments, ensuring swift response times to inquiries and requests.
- Take charge of coordinating off-rent and return notifications, verifying pickup details, and ensuring smooth communication with accounting, field service, outside yards, and sales territories.
- Keep purchase orders up to date, facilitating smooth financial processes and transparent tracking of transactions.
- Maintain accurate records of location updates and relocations within our systems to contribute to accurate reporting and efficient operations.
- Utilize PandaDocs to verify the accuracy and completeness of rental agreements, ensuring alignment with customer requirements.
- Serve as a crucial component of backup phone coverage and front desk duties, showcasing your versatility and dedication to providing comprehensive support.

**REQUIREMENTS**:

- **_ MUST HAVE_**:

- Demonstrated experience in previous administrative and customer service roles, showcasing your ability to manage tasks efficiently while providing exceptional customer support.
- A keen attention to detail, coupled with outstanding organizational abilities, enabling you to manage multiple tasks and responsibilities effectively.
- A strong passion for delivering top-tier customer service, ensuring that every interaction resonates with PTR's commitment to excellence.
- The capability to handle numerous tasks simultaneously and prioritize them based on urgency and importance, even within a dynamic and fast-paced environment.
- Thriving in a team-oriented setting, you readily contribute your skills and insights, supporting colleagues to achieve shared goals.
- Ideally, experience with Microsoft Dynamics 365, which enhances your ability to navigate and leverage CRM tools for efficient data management and sales support.
- A knack for preparing accurate and professional business correspondence, reinforcing PTR's image in external communications.
- Displaying enthusiasm and professionalism in all forms of communication, reflecting PTR's commitment to excellence.
- A mindset that embraces collaboration, allowing you to readily assist across various business functions as needed, reflecting your commitment to the team's success.
- Proficiency in managing time efficiently, prioritizing tasks, and meeting deadlines, a crucial skill in the fast-paced sales support environment.
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