Rental Equipment Coordinator
1 week ago
The Rental Coordinator is a key role at Thompson Tractor Company, Inc., responsible for coordinating material handling equipment rentals in assigned areas. This position requires direct interaction with customers, prospects, and Sales Representatives to ensure seamless rental experiences.
Key Responsibilities:- Inventory Management: Track machine, battery, and attachment inventory to ensure accurate stock levels and efficient rental processes.
- Scheduling and Preparation: Schedule machine inspection and preparation prior to delivery and upon return of equipment from customer rental with the Service Department.
- Customer Communication: Communicate rates, availability, and terms of machine rentals with customers and sales representatives.
- Credit Approval: Obtain credit approval from the Credit Department prior to any rental and prior to any machine leaving our facilities.
- Document Management: Ensure all documents are filled out properly and signed by the customer.
- Agreement Setup: Set up agreements and update the computer system as required.
- Paperwork Submission: Send completed paperwork to the accounting department in a timely manner.
- Equipment Hauling: Arrange inbound and outbound machine hauling.
- Expense Monitoring: Monitor equipment repair, maintenance, and abuse expenses.
- Billing and Credits: Ensure billing and credits are completed promptly and correctly.
- Customer Complaint Resolution: Negotiate mutually agreeable settlements on customer complaints.
- Education: High School or Equivalent (required)
- Experience: Entry Level with 0-2 years' experience and completed 20 hours of LMS classes within the first two years of employment to proceed to the next level (required)
- Skills:
- Written Communication (required)
- Relationship Building (required)
- Mechanical (required)
- Problem Solving (required)
- Customer Service (required)
- Microsoft Office (required)
- Computer (required)
Thompson Tractor Company, Inc. is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a fair and inclusive work environment for all employees and applicants.
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