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Administrative Assistant at Hoa Community

4 months ago

Nokomis, United States Castle Group Full time

Overview:
The Administrative Assistant provides a wide variety of administrative support services. Performs office work directly related to property management/ lifestyle and the general business operations of the association.

The Administrative Assistant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

**Responsibilities**:
**(May include some or all of the following as applicable)**
- Answers telephones promptly and assists residents with questions and concerns.
- Anticipates the needs of the Property Manager and Lifestyle Director
- Tracks resident issues to enable Property Manager to identify major problems or trends.
- Maintains Association files, mail, binders, and office supply inventory.
- Maintains homeowner roster, database, mail instructions and homeowner files.
- Responsible for processing of Association checks.
- Assists residents with account balance inquiries.
- May be assigned other duties by Community Association Manager and Lifestyle Director

Qualifications:
**Education/Training/Certifications/Licenses**:
High school diploma required. Associates degree with concentration in business preferred, or equivalent combination of education and experience.

**Experience/Knowledge/Abilities**:
Must possess strong administrative background. Two (2) to Three (3) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills.

**Computer Literacy**:
Excellent command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Must know how to use Adobe Acrobat. Experience in maintaining a website is desired (can be taught).

**Language requirements**:
Multiple language fluency is desirable ( spanish particularily)

**Physical Requirements**:
Ability to lift up to 15 lbs.; work in sitting position for long periods of time, may fluctuate. May handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information. Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Working Conditions**:
The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.

**DISCLAIMER**: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.