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Information Technology Specialist Ii

2 months ago

Sacramento County CA, United States Public Employees Retirement System Full time

**Anticipated Interview Dates**:In-person interviews are anticipated to be held the week of 5/27/2024.

**Telework Information**: This position is eligible for hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.

Join our team if you're ready to leverage your expertise in SaaS platforms, particularly in call center and queuing systems Come showcase your technical proficiency in administering cloud-based technologies, troubleshooting issues, and ensuring platform stability. With your knack for configuration and customization, you'll tailor SaaS solutions to align seamlessly with organizational workflows while maintaining scalability. Your role involves managing vendor relationships, providing technical leadership, and overseeing infrastructure operations.

CalPERS 400 Q Street (Lincoln Plaza West) Sacramento, CA 95811

How did you hear about this position? Tell us in this brief survey.

You will find additional information about the job in the **Duty Statement**.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST II

Additional Documents
- Job Application Package Checklist
- Duty Statement

Position Details

**Job Code #**:

- JC-430672
- **Position #(s)**:

- 275-809-1414-011
- **Working Title**:
**Senior Systems Engineer**

**Classification**:

- INFORMATION TECHNOLOGY SPECIALIST II
$8,130.00 - $10,893.00 A
- **# of Positions**:

- 1
- **Work Location**:

- Sacramento County
- **Telework**:

- Hybrid
- **Job Type**:

- Permanent, Full Time
- Department Information
- The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people - the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
- To take a look at CalPERS as a destination employer, view this YouTube video.
- Special Requirements

**Statement of Qualifications**

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below **will not** be considered.
- The SOQ must be typed, titled “Statement of Qualifications”, and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point.
- Describe your hands-on experience with SaaS call center and queuing platforms, including your understanding of their features, configurations, and customization options.
- Describe your experience with relevant technologies and strategies for ensuring effective data center monitoring, visualization, and reporting to ensure infrastructure efficiency and reliability.
- Describe your experience with cultivating active participation and engagement across the team through coaching or mentoring.

**Minimum Qualifications**
- Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website.
- Application Instructions

Final Filing Date: 5/16/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
Public Employees Retirement System
-Attn: JC-430672/LS
-Human Resources Division, Recruitment
-P. O. Box 942718
-Sacramento, CA 94229-2718

**Address for Drop-Off Application Packages**
Public Employees Retirement System
-HRSD, SSU JC-430672/LS
-400 Q Street, Lincoln Plaza North
-1st floor drop box by security desk
-Sacramento, CA 95811
-08:00 AM - 05:00 PM

**Required Application Package Documents**
- Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
Experience with SaaS call center and queuing platforms, including configuring and customization.
- Technical proficiency in cloud-based technologies.
- Experience in e