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Consumer Services Representative
4 months ago
**Division Information**
Spectrum Brands' Home & Personal Care (HPC) Appliances business participates on a global basis in small electric appliances, shave/groom appliances and beauty appliances. Our well
- known brands include George Foreman®, Black+Decker®, Farberware®, Breadman®, Juiceman®, Russell Hobbs® and Remington®. Our products appeal to consumer trends for healthy eating, stay-at-home cooking, creating today's new hair style and much more. We distinguish our product offerings from the competition by employing forward thinking, innovative technologies matched with a strong understanding of consumer needs to bring to market high quality, superior products that delight the end user.
**Job Summary**
In this position, you will act as the primary contact for Remington consumer warranty as well as Remington eCommerce sales. Duties include: receiving and resolving incoming telephone, written, and electronic communications from consumers; providing product information and assisting with problem resolution, periodically receive product returns and enter paperwork.
**Primary Duties & Responsibilities**
- Handle all inbound consumer warranty/ecommerce sales calls
- Resolve written and electronic communications
- Process daily Consumer return paperwork in Consumer database
***Additional Duties and Responsibilities (time off phones)***
- Process Consumer Checks received - Weekly
- Web Orders on Hold - Accept or Reject
- Daily
- Process Chargebacks
- Respond to Amazon/Bazaarvoice reviews - Daily
- Respond to Amazon/Bazaarvoice Q&A’s - Daily
- Team Product Training as needed
- Resolve escalated calls/Backup for Manager
- Resolve Team product questions as needed
- Process Warranty Macro/Backup for Manager - Daily
**Education and Experience Profile**
- Bachelor’s Degree or 1-2 years of customer service/contact experience, or equivalent relevant experience.
**Required Skills**:
- Excellent telephone and communication skills (both oral and written).
- Organizational skills.
- Computer and typing skills averaging 40wpm.
- Ability to multi-task.
- Ability to work in a fast-paced, dynamic work environment.
**Work Environment**
You will be working in a normal office environment.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.
LI-AC
LI-Hybrid
Job Reference: US19018
