Customer Service Representative

4 months ago


Middleton, United States The QTI Group Full time

**LOCATION:** Middleton, WI **Summary:**

**Customer Service Representative**, located in Middleton. The ideal candidate will be a go-getter and reliable. This is a temporary to hire opportunity with a schedule of Monday - Friday, between the hours of 7:00 am and 5:00 pm and a pay rate of $18+/hour, based on experience. Don't miss out on this exciting opportunity, submit your online application today

**Responsibilities:*** Order entry, create and update customer accounts, process return/credit requests, and maintain data

* Answer customer service-related phone calls and emails and provide customer with timely resolution

* Assist Production Scheduler in producing daily production/shipping schedules

* Run month-end sales reporting for company-based business units

* Learn procedural, policy, and system enhancements

* File and maintain organization of required paperwork

* Responsible for quality assurance/audit of work duties

* Perform other duties as required by the supervisor

**Qualifications:**

* HS diploma/GED required, Associate or Bachelors degree a plus.

* 3+ years of experience in a customer service, sales, or customer-facing role

* Proficient in MS Office including Word, Excel, and Outlook, experience with UNIX preferred, good computer skills and understanding of website navigation is necessary

* Excellent organizational skills, strong attention to details, the ability to multitask and adapt to changing priorities

* Strong troubleshooting and computer skills

* Professionalism, integrity, and the ability to work both individually and in a team environment



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