Consumer Services Advisor
2 months ago
Job Summary:
This role plays a pivotal part in safeguarding the company's operational integrity and enhancing customer satisfaction through strategic management and oversight of key functions.
Key Responsibilities:
1. Lead fraud prevention initiatives, analyzing complex data sets to identify risks and implement effective solutions that protect company and consumer interests.
2. Conduct comprehensive CRM and order audits to ensure operational excellence, compliance, and data integrity, significantly impacting the bottom line and customer satisfaction.
3. Provide quality assurance coaching across external vendor call centers, driving the customer experience strategy that includes upselling and cross-selling, directly correlating to increased revenue and customer satisfaction.
Requirements:
This position requires a proactive approach in collaborating with various internal teams, such as Legal, Quality, Marketing, and Supply Chain, to uphold and advance service excellence.
What We Offer:
Spectrum Brands is an Equal Opportunity Employer committed to Inclusion and Diversity. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We welcome and encourage applications from people with disabilities and offer reasonable accommodations on request.
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