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Operations Specialist, Ach

4 months ago

Rockledge, United States Community Credit Union of Florida Full time

Operations Specialist, Automated Clearing House (ACH)

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission,** “**_Always improve the financial well-being of our members and make a positive difference in our community_**_,”_** **by delivering outstanding service to both internal and external members. In addition, the Operations Specialist, Automated Clearing House (ACH) is responsible for performing all daily Automated Clearing House (ACH) functions necessary to keep Community Credit Union in compliance with National Automated Clearing House Association (NACHA) rules and regulations. They are responsible for operating with a very high level of attention to detail in regard to all Automated Clearing House (ACH) matters. They will also provide quality service to all members, both internal and external. This includes assisting business clients regarding any Automated Clearing House (ACH) Origination and Merchant Remote Deposit Capture (MRDC) matters.

Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug-free workplace.

**ESSENTIAL DUTIES**:

- Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
- Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.
- Abides by Community Credit Union’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
- Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.
- Ensures all Automated Clearing House (ACH) and Receiving Depository Financial Institution (RDFI) files are received and loaded for the day.
- Daily creation and remittance of exception return files to the Federal Reserve Bank. Processes exceptions and returns using National Automated Clearing House Association (NACHA) Rules and Regulations.
- Ensures all Automated Clearing House (ACH) origination files are balanced and sent daily to the Federal Reserve.
- Processes all Reclamations, Fed benefits, Written Statements of Unauthorized Debits, Automated Clearing House (ACH) stop payments, and other research requests.
- Reverse payments and deposits to members accounts, when necessary, with a high level of accuracy.
- Send notice of change letters to members with incorrect account numbers for their Automated Clearing House (ACH) deposits.
- Track, process, and post Automated Clearing House (ACH) deposits and withdrawals on members accounts with a recently changed member number.
- Balances all required general ledger accounts as assigned and reconciles any outages collaborating with the Accounting Department when necessary.
- Processes incoming and outgoing wires (national and international), performs Office of Foreign Asset Control (OFAC) checks pertaining to wire transfers, and maintains the wire transfer log.
- Responsible for writing procedures for the Automated Clearing House (ACH) functions based on the National Automated Clearing House Association (NACHA) rules.
- Responsible for ensuring a smooth and compliant annual Automated Clearing House (ACH) audit by maintaining in-depth knowledge of the Automated Clearing House (ACH) Rules and Regulations, continuing to receive training on Automated Clearing House (ACH) Rules and Regulations, and by abiding by National Automated Clearing House Association (NACHA) rules.
- Responsible for working with the Vice President of Operations and the Operations Manager in gathering all Automated Clearing House (ACH) Audit items during the annual audit.
- Responsible for working closely with the Retail Team to contact and update members on returned Automated Clearing House (ACH) items.
- Provide backup for other team members in the Operations department and assist in cross-training others in the department.
- Collaborates with collections and other departments when necessary.
- Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
- Performs other related duties as assigned by the Operations Manager and/or Vice President of Operations.***

**POSITION REQUIREMENTS**:
These specifications are general guidelines based on the minimum experience normally considered e