Reservations Coordinator

2 weeks ago

Chicago, United States Maverick Hotels & Restaurants Full time

**General Purpose**

As the Reservations Coordinator, you will be responsible for managing reservations, coordinating guest room blocks, monitoring the day to day occupancy reservations, and assisting the Director of Revenue with reporting and revenue management system maintenance.

**Essential Duties and Responsibilities**

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.
- Manage the reservation system effectively, accurately recording guest information, preferences, and special requests.
- Handle reservation changes, cancellations, and modifications efficiently and accurately, updating the system and notifying relevant parties.
- Enter all VIP reservations and communicate details to leadership and front office team.
- Distribute daily complex wide newsletter communicating occupancy, groups, special events, and VIPs to all staff.
- Work closely with hotel sales team to input group rooming lists, monitor group room pick up and cut off dates, charge group deposits, and maintain OnQ Front Desk group masters.
- Print and mail hotel gift and donation certificate requests approved by General Manager
- Handle credit card transactions for reservations in an efficient, secure and accurate manner.
- Communicate with the front-of-house operations on any and all requirements on reservations.
- Assist the Director of Revenue by running reports, adjusting rates and inventory, and maintaining GRO.
- Attend weekly revenue meeting and any pre cons that groups may request.
- Perform post event commission audits required by housing bureaus for convention group.
- Uphold the highest standards of professionalism, hospitality, and guest service at all times.
- Resolve guest requests and complaints in cooperation with appropriate departments.
- Possess knowledge of, and uses, emergency procedures.
- Maintain cleanliness and organization of work area.

**Other Duties**
- Perform special projects and other responsibilities as assigned.
- Perform other duties as requested by management.

**Minimum Required Technical Skills and Qualifications**
- Previous experience as a Reservations Coordinator or in a similar role within the hospitality industry, preferably in luxury hotel setting.
- Excellent people skills and possesses a positive, outgoing, and naturally curious personality.
- Ability to work productively with other employees as part of a team.
- Demonstrate a high-level of proficiency with computers.
- Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations.
- Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions.

**Education/Certifications/Licensure/Experience**
- High School Diploma or Equivalent.
- Previous hotel front desk experience.
- Previous guest relations training.
- Experience in hospitality industry in similar position, preferred.

**Language Skills**
- Excellent reading, writing, and oral proficiency in the English Language.

**Physical Demands**

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to continuously sit for extended periods of time.
- Use of hands, fingers, and forearms to operate computer is repetitive.
- Ability to lift or move objects up to 20 lbs.

  • Reservations Coordinator

    4 weeks ago

    Chicago, United States Sable Hotel at Navy Pier Chicago Full time

    **General Purpose** As the Reservations Coordinator, you will be responsible for managing reservations, coordinating guest room blocks, monitoring the day to day occupancy reservations, and assisting the Director of Revenue with reporting and revenue management system maintenance. **Essential Duties and Responsibilities** - The following represents a list...

  • Reservations Coordinator

    4 weeks ago

    Chicago, United States Preferred Hotel Grp Full time

    GENERAL SUMMARYAs part of the Preferred Travel Group Reservations Coordinator ( VIP Desk & Social Groups Specialist) is responsible for the support of all aspects of VIP Desk operation, including Preferred Access, Preferred Platinum, Luxury Consortia (Virtuoso, ALTOUR, Signature, etc.), Beyond Green, Preferred Residences, Preferred General Information Email...

  • Reservations Coordinator

    3 weeks ago

    Chicago, Illinois, United States Preferred Hotel Grp Full time

    GENERAL SUMMARYAs part of the Preferred Travel Group Reservations Coordinator ( VIP Desk & Social Groups Specialist) is responsible for the support of all aspects of VIP Desk operation, including Preferred Access, Preferred Platinum, Luxury Consortia (Virtuoso, ALTOUR, Signature, etc.), Beyond Green, Preferred Residences, Preferred General Information Email...

  • Rooms and Reservations Coordinator

    4 weeks ago

    Chicago, United States Davidson Hospitality Group Full time

    The Rooms Controller will coordinate, balance, and block the hotel's guest room inventory and act as a liaison between the Housekeeping, Front Office, Engineering, Sales, and Reservations department regarding the status and distribution of all guest Reservations, Coordinator, Reservation by Jobble

  • Rooms and Reservations Coordinator

    4 weeks ago

    Chicago, United States 21C Museum Hotel Chicago Full time

    Property Description: 21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service....

  • Internet-Based Hotel Reservations Coordinator

    1 week ago

    Chicago, United States EcoWay Voyagers Full time

    Job Title: Internet-Based Hotel Reservations Coordinator Location: Remote Position Overview: Ecoway Voyagers, a pioneering travel agency committed to eco-friendly tourism, is seeking a Internet-Based Hotel Reservations Coordinator to join our dynamic team. As a Remote Hotel Reservationist, you will play a crucial role in ensuring our clients receive...

  • Coordinator Group Reservations

    2 weeks ago

    Chicago, United States IHG Full time

    Relationships: Reports directly to the Director of Revenue Management Works with Reservations colleagues, Front Office, PBX, Sales, guests/visitors, Corporate Reservations Center, Travel and Tour Company representatives, and other hotels Duties and Responsibilities: Receives GRI and contracts for current and future groups from the Sales and catering...

  • Coordinator Group Reservations

    3 weeks ago

    Chicago, United States InterContinental Full time

    **_Relationships:_** - Reports directly to the Director of Revenue Management - Works with Reservations colleagues, Front Office, PBX, Sales, guests/visitors, Corporate Reservations Center, Travel and Tour Company representatives, and other hotels **_Duties and Responsibilities: _** - Receives GRI and contracts for current and future groups from the Sales...

  • Reservations Coordinator

    2 weeks ago

    Chicago, United States Maverick Hotels & Restaurants and United Professional Staffing Full time

    General Purpose As the Reservations Coordinator, you will be responsible for managing reservations, coordinating guest room blocks, monitoring the day to day occupancy reservations, and assisting the Director of Revenue with reporting and revenue management system maintenance. Essential Duties and Responsibilities The following represents a list of...

  • Reservations Coordinator

    1 month ago

    Chicago, United States UnitedService Companies Full time

    Job DescriptionJob DescriptionGeneral PurposeAs the Reservations Coordinator, you will be responsible for managing reservations, coordinating guest room blocks, monitoring the day to day occupancy reservations, and assisting the Director of Revenue with reporting and revenue management system maintenance. Essential Duties and ResponsibilitiesThe following...

  • Reservation Agent

    1 month ago

    Chicago, United States World Explorer Travel Full time

    Are you passionate about creating memorable experiences and assisting individuals in bringing their visions to life? Join us as a remote Reservation Agent, where you'll remotely assist clients in planning and coordinating exceptional getaways.Your Responsibilities:Consult with clients to understand their preferences and budget for reservations.Stay updated...

  • Group Reservations Coordinator

    2 weeks ago

    Chicago, Illinois, United States Hyatt Hotels and Resorts Full time

    Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically:Establish initial contact with customer at file turnover Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to...

  • Group Reservations Coordinator

    1 week ago

    Chicago, United States Hyatt Hotels and Resorts Full time

    Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically: Establish initial contact with customer at file turnover Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes...

  • Group Reservations Coordinator

    9 hours ago

    Chicago, United States Hyatt Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life." Candidate...

  • Reservations Agent

    4 weeks ago

    Chicago, United States Study Hotels Full time

    The Study at University of Chicago is currently seeking a Reservations / PBX Agent to provide genuine hospitality and the highest quality of service to our guests. This position acts as a telephone attendant, which includes relaying incoming and interoffice calls, in addition to making reservations. Our caring and attentive associates reinforce our principal...

  • Online Reservation Remote

    2 months ago

    Chicago, United States Dreamscape Destinations Full time

    Job Title: Online Reservation RemoteCompany Name: Dreamscape DestinationsJob Type: Full-TimeCompany Overview:Welcome to Dreamscape Destinations, where we transform dreams into reality through extraordinary travel experiences. As a company dedicated to providing unparalleled service and unforgettable adventures, we invite you to join us on our journey to...

  • Reservation Specialist

    1 month ago

    Chicago, United States Urban Pooch Canine Life Center Full time

    Job DescriptionJob DescriptionAre you a passionate pup lover looking for a dynamic opportunity that keeps you on your toes? Can you provide great customer service and maintain excellent organization? At Urban Pooch Canine Life Center in Chicago, IL, we're hiring a friendly, detail-oriented person to keep our workdays smooth and help build connections...

  • Reservations Agent | Pendry Chicago

    1 month ago

    Chicago, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...

  • Reservation Specialist

    3 weeks ago

    Chicago, United States Urban Pooch Canine Life Center Full time

    Are you a passionate pup lover looking for a dynamic opportunity that keeps you on your toes? Can you provide great customer service and maintain excellent organization? At **Urban Pooch Canine Life Center** in **Chicago, IL**, we're hiring a friendly, detail-oriented person to keep our workdays smooth and help build connections with customers. **YOUR...

  • Hotel Coordinator

    2 days ago

    Chicago, United States C&S Consulting, LLC Full time

    Come aboard our dynamic team as a Hotel Coordinator and become an integral part of ensuring our customers' experiences are seamless and enjoyable. As a Hotel Coordinator, you'll handle reservations, assist customers with inquiries, and coordinate booking activities. If you're passionate about delivering exceptional customer service, possess top-notch...