Group Reservations Coordinator

1 month ago


Chicago, United States Hyatt Hotels and Resorts Full time
Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically:

  • Establish initial contact with customer at file turnover
  • Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
  • Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.


Qualifications

  • Expert knowledge of Word, Excel and Encore/Spirit
  • Excellent multi-tasking and organizational skills
  • Excellent time-management skills
  • Excellent customer service and interface skills
  • Understanding of rooms merchandising and yield management processes


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