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Reservations Coordinator
2 weeks ago
GENERAL SUMMARYAs part of the Preferred Travel Group Reservations Coordinator ( VIP Desk & Social Groups Specialist) is responsible for the support of all aspects of VIP Desk operation, including Preferred Access, Preferred Platinum, Luxury Consortia (Virtuoso, ALTOUR, Signature, etc.), Beyond Green, Preferred Residences, Preferred General Information Email box, Preferred Marketing Nights Sale Campaigns, and any other programs as developed. Additionally, this position will encompass the responsibilities of a Social Groups Specialist, handling inquiries and reservations related to social group requests from the luxury travel agencies.This position is responsible for email responses, call handling, tracking and reports preparation relative to the service.ORGANIZATIONAL RELATIONSHIPUnder the general supervision of the Senior Manager, Customer Relations, the VIP Desk Coordinator & Social Groups Specialist work with the Global VIP Desk Team, Revenue Account Management team, the Data Services Department, Travel Industry Sales and the Marketing Department.DUTIES & RESPONSIBILITIESA. Assist with Top travel agency reservations and additional services requested as part of a guest stay such as upgrades, amenities, clearance over sold dates, dinner reservations, etc.B. Handle inquiries and reservations related to social groups, ensuring excellent customer service and smooth execution.C. Assist with VIP Desk reports preparation as assigned.D. Support specific PTG programs as outlined and developed (Preferred Access, Preferred Residences, Preferred Golf, etc.).E. Follow PTG processes for logging all inquiries, and tracing for follow-up and resolution.F. Assist with VIP Desk reports preparation as assigned.QUALIFICATIONS Excellent written and verbal skills in English. Written samples will be requested. Proficiency in Excel is required 2-3 years of experience in a customer contact position Ability to manage multiple media simultaneously phone, email, reservation system, web Highly organized Travel agency or hotel experience is preferred A university degree or equivalent is a plusWORKING CONDITIONSWorking from the Chicago Office with a potential hybrid model.PHG REQUIRED TRAINING1. Orientation2. Outlook training3. Loyalty Management System, Voice Agent, Power BI and other tools as needed4. Dynamics 365 trainingDISCLAIMERThe above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
by Jobble
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Reservations Coordinator
4 days ago
Chicago, Illinois, United States Preferred Hotel Grp Full timeGENERAL SUMMARYAs part of the Preferred Travel Group Reservations Coordinator ( VIP Desk & Social Groups Specialist) is responsible for the support of all aspects of VIP Desk operation, including Preferred Access, Preferred Platinum, Luxury Consortia (Virtuoso, ALTOUR, Signature, etc.), Beyond Green, Preferred Residences, Preferred General Information Email...
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Chicago, United States Davidson Hospitality Group Full timeThe Rooms Controller will coordinate, balance, and block the hotel's guest room inventory and act as a liaison between the Housekeeping, Front Office, Engineering, Sales, and Reservations department regarding the status and distribution of all guest Reservations, Coordinator, Reservation
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Rooms and Reservations Coordinator
2 weeks ago
Chicago, United States Davidson Hospitality Group Full timeThe Rooms Controller will coordinate, balance, and block the hotel's guest room inventory and act as a liaison between the Housekeeping, Front Office, Engineering, Sales, and Reservations department regarding the status and distribution of all guest Reservations, Coordinator, Reservation by Jobble
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Rooms and Reservations Coordinator
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Rooms and Reservations Coordinator
2 weeks ago
Chicago, United States 21C Museum Hotel Chicago Full timeProperty Description: 21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service....
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Chicago, United States Study Hotels Full timeThe Study at University of Chicago is currently seeking a Reservations / PBX Agent to provide genuine hospitality and the highest quality of service to our guests. This position acts as a telephone attendant, which includes relaying incoming and interoffice calls, in addition to making reservations. Our caring and attentive associates reinforce our principal...
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Reservations Agent | Pendry Chicago
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Reservations Agent | Pendry Chicago
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Chicago, United States Montage International Full timeLive Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...
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Chicago, United States Urban Pooch Canine Life Center Full timeAre you a passionate pup lover looking for a dynamic opportunity that keeps you on your toes? Can you provide great customer service and maintain excellent organization? At **Urban Pooch Canine Life Center** in **Chicago, IL**, we're hiring a friendly, detail-oriented person to keep our workdays smooth and help build connections with customers. **YOUR...