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Hospitality Manager

3 months ago


New York, United States Chelsea Piers Lp Full time

**The Opportunity**:
Since opening in 1996, the mission of Chelsea Piers Fitness has never changed: transform lives by delivering exceptional sports and fitness experiences that promote a healthier, happier and more active lifestyle. Chelsea Piers has proven its commitment to world-class fitness with its 130,000 square foot flagship club in Chelsea and two and-alone clubs in Brooklyn.

Our clubs feature study-quality fitness programming, comprehensive personal training, indoor swimming pools, recreational and competitive sports clubs, communal work and social spaces, artisanal food offerings and a year-round calendar of social and cultural events that reflect the ethos of the neighborhoods they serve. We focus on creating spaces that both inspire a sense of belonging and connection + foster growth in the individual through dedication and joy.

This is an excellent opportunity to be a key person at the ground level of an ambitious, high-end fitness business. Our goal is to deliver consistently safe, positive and engaging member experiences.

**General Responsibilities**
- Provide high level customer service and hospitality to members
- Lead the Hospitality Team and ensure that they are operating at the Chelsea Piers Fitness standards of excellence
- Maintain a positive attitude and take initiative
- Maintain Chelsea Piers Fitness product and brand knowledge
- Uphold high-level visibility and engagement with club members
- Act as the On-Site Merchandise Coordinator
- Own the Kids Clubhouse, including: recruiting, managing, scheduling and programming

**Hospitality Management Responsibilities**
- Manage either the opening or closing of the entire fitness club.
- Monitor visitor access and maintain security awareness.
- Assist with Sales, Marketing, Personal Training and Group Fitness initiatives
- Serve as a visible and active goodwill ambassador with prospective members
- Manage the Hospitality Team to ensure that they are delivering the highest standard of customer service
- Manage the recruitment, onboarding, and coaching process for the Hospitality Team
- Facilitate and lead Hospitality Associate cross training to ensure all team members understand hospitality and fitness concierge duties including renewing personal training packages and checking in classes.
- Coordinate staffing schedules
- Complete bi-weekly payroll

**Merchandise Responsibilities**
- Take full ownership of all stock rooms, ensuring that they are organized & well-maintained.
- Work in conjunction with management to ensure Inventory Management System is operating efficiently
- Facilitate the proper use of the Inventory Management System by staff.

**Qualifications**:

- College BA or BS degree preferred
- Minimum 1-3 years of professional experience
- Self-motivated with an entrepreneurial spirit who can run projects independently. Creative problem-solver and ability to flourish in a fast-paced work environment
- High-energy, personable and passion for fitness with a team-first mentality
- Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office
- Ability to adapt to change and a willingness to improve and evolve
- Must be able to lift up to 30 to 45 pounds and stand at the front desk for the duration of a shift