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Customer Service Representative
6 days ago
Philadelphia, Pennsylvania, United States Join Our Team Full timePosition OverviewAre you eager to contribute to a team that prioritizes significant impact and excellence?Join Our Team is on the lookout for a dedicated customer service advocate to become a vital part of our organization as a Customer Service Representative. In this essential position, you will serve as the friendly face of our company, delivering...
Customer Service Representative
2 months ago
Our passion for providing exceptional customer service contributes to our superior level of customer satisfaction. As an entry level Customer Service Representative you will be acting as the first line of customer contact. You will communicate openly, with an enthusiastic and engaging tone and focus on finding the best solution for each individual customer.
We focus on career development (working smarter, not harder) and acquired knowledge to help further your career with us. People are at the core of what we do. Culture sets us apart from everyone else. We take immense pride in showing employee appreciation and bringing the Customer Service Representative team together. Through this role, we not only offer the chance to be a part of our growing company, but also the opportunity to advance your skill sets and professional development.
**Customer Service Representative Responsibilities**:
- Collaborating with Account Managers to improve customer satisfaction and increase profit margins
- Represent a brand with rectitude and in a positive light and by doing so help to increase sales and bring a brand story to life
- Assist with placement or upgrades of products and service orders
- Take confidential payment information as well as other personal information such as address and phone number
- Finding solutions to difficult problems, when they arise
- Performing front line customer service: Answering customer questions, escalating issues and informing customers of current deals and promotions
- Build sustainable relationships and trust with customers
- Provide accurate and complete information using given tools and training
**Requirements**:
- 1-2 years of sales and customer service representative experience
- Associates degree preferred
- Ability to manage time effectively, multi-task, and prioritize responsibilities in a fast paced environment.
- Self-sufficient and motivated, with the ability to grasp changes efficiently
- Active listening skills and the ability to adapt quickly and respond to all types of individuals.
- Grasp company and product knowledge quickly
- Desire to advance in skills and leadership / customer management
- Personable, energetic and professional demeanor with a positive frame of mind
- Strong work ethic and moral compass
- Reliable and great at communicating with customers as well as a team
**What’s in it for you**:
- Traveling opportunities in and out of the US (all expenses paid)
- Holiday closures
- Opportunity for advancement and extensive training
- Company culture activities
- Incredible holiday parties
- International and diverse work atmosphere
Pay: $40,000.00 - $46,500.00 per year
**Benefits**:
- Dental insurance
- Health insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Work Location: In person
