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Guest Experience Attendant

4 months ago

Lake Arrowhead, United States UCLA Full time

The Guest Experience Attendants work under the Guest Experience Manager and assist with various guest programs using a point-of-sale system. Their responsibilities include providing efficient and courteous service, managing payments, and meeting patron needs. They also handle inventory, stocking, and maintaining cleanliness. Programs they support include the Retail Store, Arts & Crafts, Arrowhead Adventures, and other guest experience activities at LAL. Their duties encompass program development, preparation, setup, inventory management, organization, instructional support, and cleaning. Additionally, they are responsible for upholding high customer service standards, addressing guest inquiries, and maintaining property amenities.**Salary & Compensation**
- UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

**Qualifications**
- Possess exceptional customer service-orientated skills, demonstrating the ability to effectively cater to guests' needs and provide them with a comfortable experience. (required)
- Highly developed interpersonal communication skills, including political acumen and social perceptiveness. (required)
- Experience maintaining a high standard of productivity despite frequent interruptions. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines (required)
- Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities (required)
- Ability to use independent, rational judgment, take initiative, and follow through on assignments with mínimal direction (required)
- Proficient skill using standard business software (e.g. Microsoft Office Suite), ability to operate a point of sale system, and hospitality sales software (required)
- Skill in writing grammatically correct business English, such as conference proposals, memos, and other routine correspondence (required)
- Demonstrated skill in working as part of a team, collaborating with colleagues, and maintaining cooperative working relationships (required)
- Ability to use judgment and prior knowledge to make decisions concerning guest services (required)
- Ability to identify potential hazards and mitigate these risks to prioritize safety (required)

**Education, Licenses, Certifications & Personal Affiliations**
- Valid CA Driver License (required)

**Special Conditions for Employment**
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
- Evening, weekend, and holiday work as business dictates (required)
- Drive University vehicles, such as electric carts (required)

**Schedule**

Variable
- **Union/Policy Covered**

99-Policy Covered
- **Complete Position Description**

Apply

**Campus Requisition #**:
3061

**UC Payroll Title**:
RECR PRG LEADER 2

**Department**:
LAKE ARROWHEAD CONFERENCE CENTER

**Appointment Type**:
4 - Staff Limited
- **Full Salary Range**:
USD $22.70/Hr. - USD $43.49/Hr.

**Remote/Hybrid Eligibility**:
No

**Department Location**:
850 Willow Creek Rd Lake Arrowhead

**Total Openings**:
3

**Full or Part Time**:
PART_TIME