Service Coordinator

2 weeks ago

Wallingford, United States Abel Womack, Inc. Full time

**Service Coordinator**

Wallingford, CT

Are you a master of multi-tasking who thrives in a fast-paced environment? Are your admin support skills second-to-none, and does problem solving and customer satisfaction come as second nature to you? If yes, Look no further

Since our inception in 1922, Abel Womack has grown to become a well-established material handling industry leader, with 3 offices in the Northeast and partners throughout the U.S. E-commerce is on the rise, and we are uniquely positioned to help companies meet customer demand by providing top-quality warehouse and material handling solutions. We stand out because we pair more than 100 years of experience with innovation and tailored technologies to drive positive results.

We seek career-minded, customer-focused individuals to join our customer response center (CRC). If you have excellent customer service skills, top-notch workflow processing ability, are computer-confident, and want to work for a positive, established organization that values its amazing employees, then our Service Coordinator position might be the opportunity for you

**PRIMARY RESPONSIBILITY** is consistent and professional processing of all customer requests for service, ensuring a high level of customer satisfaction is achieved. You'll interact daily with our field service technicians and supervisors to help meet customer demands, as follows:

- Assume responsibility for tracking service requests from inception to completion. This includes obtaining purchase orders, gathering equipment breakdown details and any other information necessary for call processing
- Communicate daily with service technicians regarding equipment breakdown calls and scheduled maintenance
- Assist in creating and distributing reports to Field Service Technicians
- Review Technician work orders and complete process in ERP system
- Accurately enter and submit daily time records for each technician
- Provide information and exceptional customer service coordination support to external customers, service technicians, service staff, service management, and sales team.
- Resolve common customer issues, principally through phone conversations with the customer, while demonstrating empathy and efficiency
- Identify opportunities for process improvement to enhance customer experience
- Perform other duties as assigned.

As a front-line representative of Abel Womack to our customers, maintaining a professional, positive relationship with customers will be essential to your success as a Service Coordinator.

**REQUIREMENTS** You'll be part of a well-trained customer support team, and Abel Womack will provide training to well-qualified applicants who demonstrate:

- High level of computer proficiency (MS Office)
- Ability to handle internal and external calls with precision and high level of customer service
- Ability to prioritize, multitask and independently manage internal and external workload
- Ability to view and analyze location/availability of multiple technicians simultaneously
- Ability to perform data entry quickly and accurately
- Willingness to work as a team player
- Positive attitude and well-groomed professional appearance
- Ability to identify lift truck components and material handling equipment a plus
- Experience in similar position as customer service coordinator preferred
- Must be able to successfully pass a pre-employment background check and drug/alcohol screening

To learn more about our culture, benefits and other important details about what it's like to work at Abel Womack, click here:
Our tagline is **_discover_** the difference**, because of our unique capabilities and philosophy. Come join our team and see how you can be **the **_difference_**.

**_ABEL WOMACK _**_is an Equal Opportunity Employer_**

**_Veterans encouraged to apply_

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