Service Appointment Coordinator-New Car Dealer

3 weeks ago


Wallingford, United States Wallingford Buick GMC Full time

Job Summary: We are looking for a Service Appointment Scheduler / Coordinator to join our growing team The right candidate will have excellent communication skills, be reliable, possess a positive attitude, be comfortable with speaking to customers on the phone and communicating via email. The day-to-day duties in this role include answering service department phones, booking service appointments, and contacting customers by phone and email regarding their satisfaction.

Qualifications

  • Excellent communication skills.
  • Comfortable with phone and computer.
  • Ability to multi-task.
  • Positive attitude.
  • Punctual nature and reliability.
  • A professional appearance.

Responsibilities

  • Answer incoming service department calls.
  • Scheduling service appointments.
  • Contact customers by phone and email regarding their satisfaction with recent service visit.
  • Communicate with callers in a professional, friendly, and efficient manner.
  • Assist the parts department in making special order parts phone calls and converting them into service appointments.
  • Filing and maintaining service customer records.
  • Contacting extended warranty companies for prompt payment.

Benefits

  • Paid holidays.
  • Paid sick and vacation time.
  • 401K 
  • Medical, Dental, and Vision Insurance.
  • Career advancement opportunities.


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