Marketing and Sales Coordinator

5 months ago

Wallingford, United States Comfort Keepers Full time
EXTERNAL CLIENT CARE COORDINATOR /MARKETER

Position Title: External Client Care Coordinator/Marketer

Reports to: Garrett Sullivan

Program Area: Wallingford CT (THIS IS NOT A REMOTE POSITION)

Position Summary:

Under the supervision of the Owner or Operations Manager, and in cooperation with the Internal CC, the External Coordinator provides continuity of care for clients after referral. They facilitate the provision of in-home care and support services to clients. They arrange for the uninterrupted continuing care of the client. They assist in the organization of family resources for the effective care of the client. They routinely interact with other personnel as well as clients, family members, community providers/referral sources, insurance companies, case managers, and other third-party payors. Reports directly to Administrator. Directly manages a team caregivers and reports to office Operations Managers. Attend networking/marketing events to cultivate a relationship with the community.

Accountabilities:
  1. Efficient client handling, as demonstrated by key indicators like client satisfaction and turnover rate.
  2. Successful resolution of each incoming call, as demonstrated by client, caregiver, and GM surveys.
  3. Timely feedback to Client Care Managers on trends, challenges, performance improvement opportunities, and kudos.
  4. Effective management of customer service coordinator team, as demonstrated by employee engagement surveys.


Essential Functions:

A successful External Client Care Coordinator:
  • Answers potential client inquiries whether made via phone or web and sells and qualifies them for home visits. Takes accurate referral/service request information. Sells prospects on services and schedules home visits
  • Assists in determining type and duration of services necessary to meet client needs. Quotes bill rate based on service provided.
  • Processes data necessary to establish initial client records, services, files and initiate invoicing. Participates in new client assimilation process and ensures it is completed in specified time frame.
  • Directly responsible for regular and routine performance evaluations of all managed staff of caregivers. Assists in regular and routine assessments of current clients, including identifying and making recommendations regarding any safety concerns of caregivers or clients.
  • Works with Internal Client Care Coordinator to ensure shifts and hours are matched with caregiver qualifications and availability to client needs. Identifies and addresses scheduling issues (i.e. call offs, no shows, etc.) and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution
  • Visit current clients/client's environment on a regular basis to ensure quality of care provided meets client's needs. Participates in client conferences as needed with clinical team.
  • Assists with introduction and training for family members and clients as well as Caregivers.
  • Coordination of the Family Room and interacting with clients and contacts. Monitoring Caregiver & Family messages for issues and communicates changes, client needs andor service levels to Operations Manager, Internal Care Coordinator, and Case Manager (RNs').
  • Participates in on-call rotation as assigned. During on-call, visit prospective clients/client's condition and environment at least monthly. While on-call, handles all client, caregiver, and scheduling issues that occur and conducts all new client intakes as needed. Participates in client conferences as requested by supervisor.
  • Documents all required information for regulatory/compliance purposes in the appropriate information systems.
  • Coordinates care with Client Services team, Internal CC, family members, and other care providers.
  • Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential and inactive clients.
  • Participates in formal and impromptu management meetings and in the development of systems to improve care coordination, client satisfaction, employee performance and retention and office operations.
  • Assists the other members of the management team as needed. Completes special projects as assigned.
  • Performs other administrative tasks as assigned.
The External Care Coordinator will work closely with internal and external contacts including Managers, External Care Coordinators, Caregivers, Clients and Family Members, Referral Sources, and outside Vendors.

Minimum Qualifications:
  • High School diploma or GED required
  • Bachelor's Degree
  • Previous experience in customer service or sales.
  • Healthcare industry experience a plus, but not required
Knowledge, Skills, Abilities:
  • Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. Will need to master additional software including ClearCare.
  • Effective oral and written communication and presentation skills.
  • Excellent interpersonal skills.
  • Ability to maintain a high level of confidentiality.
  • Excellent organizational skills.
  • Ability to listen to and understand information and ideas presented through spoken words.
  • Ability to communicate information and ideas in speaking so others will understand.
  • Ability to speak clearly so others can understand you
  • Must possess above average human relations, customer service, problem solving, and organizational skills. Extreme attention to details is essential.
  • Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
  • Positive, professional, business image.
  • Strong business acumen.
  • Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
  • Ability to listen to and understand information and ideas presented through spoken words.
  • Ability to communicate information and ideas in writing so others will understand.
  • Ability to read and understand information and ideas presented in writing.
  • Ability to identify and understand the speech of another person.
  • Ability to speak clearly so others can understand you.

Position Physical Demands:

Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 15 pounds in weight; extended time at a computer work screen and on the telephone. Must be able to operate a motor vehicle.

  • Marketing Coordinator

    3 weeks ago

    Wallingford, Connecticut, United States Times Microwave Systems Full time

    Job Title: Marketing CoordinatorJob Summary:The Marketing Coordinator will be responsible for managing and coordinating tradeshows, events, branding initiatives, and marketing efforts to elevate the company's brand and drive lead generation. The ideal candidate should have strong project management skills, deep tradeshow knowledge, and the ability to lead...

  • Marketing and Sales Coordinator

    4 weeks ago

    Wallingford, Connecticut, United States Comfort Keepers - Madison Full time

    Job SummaryWe are seeking a highly skilled and experienced External Client Care Coordinator to join our team at Comfort Keepers - Madison. The successful candidate will be responsible for providing exceptional client care and support services, while also driving business growth and development.Key ResponsibilitiesProvide continuity of care for clients after...

  • Marketing and Sales Coordinator

    2 weeks ago

    Wallingford, United States Comfort Keepers Full time

    EXTERNAL CLIENT CARE COORDINATOR /MARKETERPosition Title: External Client Care Coordinator/Marketer Reports to: Garrett Sullivan Program Area: Wallingford CT (THIS IS NOT A REMOTE POSITION) Position Summary: Under the supervision of the Owner or Operations Manager, and in cooperation with the Internal CC, the External Coordinator provides continuity of...

  • Marketing and Sales Coordinator

    2 weeks ago

    Wallingford, United States Comfort Keepers Full time

    EXTERNAL CLIENT CARE COORDINATOR /MARKETER Position Title:  External Client Care Coordinator/Marketer Reports to: Garrett Sullivan  Program Area: Wallingford CT (THIS IS NOT A REMOTE POSITION) Position Summary:  Under the supervision of the Owner or Operations Manager, and in cooperation with the Internal CC, the External Coordinator provides continuity...

  • Marketing and Sales Coordinator

    2 weeks ago

    Wallingford, United States Comfort Keepers Full time

    EXTERNAL CLIENT CARE COORDINATOR /MARKETER Position Title:  External Client Care Coordinator/Marketer Reports to: Garrett Sullivan  Program Area: Wallingford CT (THIS IS NOT A REMOTE POSITION) Position Summary:  Under the supervision of the Owner or Operations Manager, and in cooperation with the Internal CC, the External Coordinator provides continuity...

  • Marketing Assistant

    2 weeks ago

    Wallingford, United States Speakeasy Management Group Full time

    We are seeking a vibrant, energetic, and dedicated entry-level Marketing Assistant to join our growing team! Our firm has been in the New Haven area and was founded on the principles of excellent customer service and a dedication to providing our clients with the highest quality of marketing, sales, and advertising services. Our goal is to integrate creative...

  • Sales Associate

    4 months ago

    Wallingford, United States Petroleum Marketing Group, Inc. Full time

    COMPANY DESCRIPTION: The Henny Penny convenience stores are operated by Petroleum Marketing Group, Inc. (PMG), a family-owned company. PMG acquired these stores from Hendels, Inc. on October 2, 2018. The sites have served Connecticut (CT) residents since 1949. As part of its fuel distribution business, Hendels, developed a network of gasoline stations over...

  • Marketing and Sales Coordinator

    4 weeks ago

    Wallingford, CT , USA, United States Comfort Keepers Full time

    Job Title: External Client Care CoordinatorAs a key member of our team, the External Client Care Coordinator plays a vital role in ensuring the continuity of care for our clients. This position requires strong communication and interpersonal skills, as well as the ability to work effectively with clients, caregivers, and other stakeholders.Key...

  • Marketing Associate

    4 weeks ago

    Wallingford, Connecticut, United States Speakeasy Management Group Full time

    Job DescriptionWe're seeking a talented Marketing Associate to join our team at Speakeasy Management Group. As a Marketing Associate, you will play a key role in supporting our brand marketing and communications team with everyday field activities and duties.Key Responsibilities:Support the brand marketing and communications team with everyday field...

  • Senior Sales Professional

    4 weeks ago

    Wallingford, Connecticut, United States W3Global Inc Full time

    Job OpportunityWe are seeking a seasoned Sales Professional to drive business growth in the RI and MA markets. The ideal candidate will have a proven track record in sales, particularly in the commercial construction industry, and a deep understanding of automatic sliding doors and door operators.Key Responsibilities:Develop and execute a strategic sales...

  • Implementation Coordinator Lead

    3 weeks ago

    Wallingford, Connecticut, United States Elevance Health Full time

    Job SummaryThe Implementation Coordinator Lead is responsible for leading the implementation process for new accounts and monitoring renewal implementations. This role requires strong project management skills, excellent communication, and the ability to work effectively with cross-functional teams.Key Responsibilities Project manages new case implementation...

  • Commercial Construction Sales Representative

    3 weeks ago

    Wallingford, Connecticut, United States Synectics Full time

    We are seeking an experienced sales professional to drive growth in our commercial construction automatic sliding & automatic door operator business. Our ideal candidate will have a proven track record of success in outside sales, with a strong understanding of the construction industry and its needs.Key Responsibilities:Develop and execute sales strategies...

  • Outside Sales Account Manager

    4 weeks ago

    Wallingford, United States W3Global Inc Full time

    Job DescriptionJob DescriptionWe are looking for a seasoned Outside Sales Representative to drive business growth in the RI and MA markets. The ideal candidate will have a proven track record in sales, particularly in the commercial construction industry, and a deep understanding of automatic sliding doors and door operators. This role requires a...

  • Digital Media Coordinator

    4 weeks ago

    Wallingford, Connecticut, United States Connecticut Foodshare, Inc. Full time

    Job Title: Digital Media CoordinatorConnecticut Foodshare, Inc. is seeking a highly skilled Digital Media Coordinator to join our team. As a key member of our Marketing and Communications department, you will be responsible for managing and growing our online presence across various platforms.Key Responsibilities:Develop and implement a comprehensive digital...

  • Craft Beer Sales Representative for Hartford/Litchfield County

    4 weeks ago

    Wallingford, Connecticut, United States G&G Beverage Distributors Full time

    Craft Beer Sales Representative Job DescriptionG&G Beverage Distributors is seeking a skilled Craft Beer Sales Representative to join our team in Hartford/Litchfield County. As a key member of our sales team, you will be responsible for building and maintaining relationships with customers, promoting our craft beer products, and driving sales growth in the...

  • Implementation Coordinator Lead

    4 weeks ago

    Wallingford, Connecticut, United States Elevance Health Full time

    Job Summary:As an Implementation Coordinator Lead at Elevance Health, you will play a critical role in leading the implementation process for new accounts and monitoring renewal implementations. This position requires strong project management skills, excellent communication, and the ability to work effectively with cross-functional teams.Key...

  • Midwest Media Sales Professional

    4 weeks ago

    Wallingford, Connecticut, United States Clarion Events North America Full time

    Job OverviewWe are seeking a highly skilled Media Sales Representative to join our team at Clarion Events North America. As a key member of our sales team, you will be responsible for building and maintaining relationships with existing and prospective customers, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesMeet or...

  • Commercial Construction Sales Representative

    4 weeks ago

    Wallingford, Connecticut, United States Synectics Full time

    We are seeking an experienced sales professional to drive growth in our commercial construction automatic sliding & door operator business. As a key member of our team, you will be responsible for identifying new opportunities and building relationships with key decision-makers in the industry.Key Responsibilities:Develop and execute sales strategies to...

  • Caregiver Coordinator

    3 weeks ago

    Wallingford, Connecticut, United States Comfort Keepers Full time

    Job Title: External Client Care CoordinatorAt Comfort Keepers, we are seeking a highly skilled and compassionate External Client Care Coordinator to join our team. As a key member of our management team, you will be responsible for providing exceptional care and support to our clients and their families.Key Responsibilities:Efficiently handle client...

  • Outside Sales Account Manager

    1 day ago

    Wallingford, United States Synectics Full time

    We are looking for an experienced outside sales representative because of our rapid growth focusing markets to grow our commercial construction automatic sliding & automatic door operator business.