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Assistant Manager

4 months ago

Menlo Park, United States Mathnasium (ID: 2406101) Full time

**Benefits**:

- 401(k)
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Training & development

**Who We Are**:
Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method— the result of decades of hands-on instruction and development — has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.

**Position Summary**
The Mathnasium Assistant Manager is responsible for enrolling students, communicating with parents and ensuring education quality via teamwork, in addition, providing educational support and leadership to the instructional floor.

**This position doesn't require higher math knowledge, and we are happy to talk to you as long as you are willing to learn math again. We will train you**
- Assistant Managers engage in enrollment activities daily, such as making care-calls, following up with warm leads to schedule center visits, conduct math assessments to students, and having an enrollment conversation with potential customers.
- They are also the go-to-person for parents and students for any issues or questions regarding student progress, center policy by providing exceptional customer service.
- Assistant Managers also complete administrative tasks, provide instructional support, they are also involved with training, coaching, and developing the instructional staff to achieve top performance in their roles.

**Role & Characteristics**:

- Assistant Center Principles, Educational Experts, and Administrators_
Manage all aspects of center operations to ensure it runs efficiently
- Assume responsibility of ensuring all administrative duties, such as, creating binders for students, entering student progress into the center management system, and coordinating with Upper Management to modify student learning plans/workout plans, are properly completed
- Position students and team members for success by providing them with the educational material they need
- Administer educational assessments to diagnose learning gaps in order to create learning plans for students
- Take accountability/ownership of decisions, actions, choices, and outcomes
- Sales Managers and Customer Service Specialists:_
- Successfully enroll leads in person or over the phone in the Mathnasium program by staying customer focused, utilizing Mathnasium sales tools, overcoming obstacles to sell the program, and building personal relationships to ensure exceptional customer service and satisfaction
- Positively interact and engage with parents to build rapport, establish trust, and answer any inquires
- Ensure parents and students have a positive customer experience
- Instructional Leaders, Trainers, and Support: Take ownership of providing support to the instructional floor and staff, ensuring students achieve educational success, team members provide exceptional instruction using Mathnasium methodology, and instructional leadership manage the flow of students appropriately
- Provide on-the-job training/coaching as needed to help employees achieve top performance
- Join the instructional staff in providing instruction to students, when necessary
- Build relationships with team members in order to effectively motivate and lead them
- Quickly identify employees’ needs, and provide appropriate training, coaching, and feedback to enhance team members’ performance in their roles
- Develop team effectiveness by enhancing team communication and collaboration to help foster a positive working environment for all employees

**Additional Responsibilities**:
In addition to conducting all the tasks and maintaining all the competencies of the Assistant Manager position, this role required to have knowledge and be competent on all the tasks and competencies of the Instructor, and Lead Instructor positions as well.

**Qualifications**:

- REAL passion to help others, REAL curiosity about people (both children and adults)
- Ability to learn new ideas, cope and adapt quickly and easily to change in a fast-paced environment
- Excellent communication, multitasking, and organizational skills
- Respect the diversity and backgrounds of parents, children, staff, and community
- Passionate about working with children
- Strong interpersonal skills, ability to work as part of a highly productive team
- Professionalism, flexibility and a good attitude
- Experience managing an office, including ordering office supplies and resolving simple IT issues preferred

Previous experience in a lead position with an education institution with school-aged children is preferred, previous experience with Mathnasium is highly preferred

Hours: 28-40 hours/week

Full time employees are eligible for benefits such as PTO, Health Insurance, Dental and Vision Insurance after 90 days of employment.

Center Hours (varies by location):
Mo