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Information Technology Associate
2 months ago
Under the general supervision of an IT Supervisor II in the HQ IT Operations unit, the incumbent serves as a Desktop Support Analyst supporting business operations in the Sacramento Metropolitan Offices.
- MAJOR FUNCTIONS: The incumbent provides administrative and technical support on the Local Area Network, servers, storage arrays, backup systems, printers, computers, laptops, tablets, mobile devices, and telecommunications services. The incumbent performs the activities of the System Development Life Cycle which includes systems: analysis, design, build, test, maintenance, and operations. Additionally, the incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance, and operations, and surplus. The incumbent provides end user training in the configuration and use of client technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting, etc. Incumbent will be utilizing the prescribed ticketing system for the clear, accurate and technical written documentation of customer issues. Incumbent will consistently utilize professional customer service and effective communication skills when dealing with customers and coworkers. The incumbent participates in intermittent projects or assignments.
- DOMAINS:
- System Engineering
- Client Services
- PARF# 20-5-031 / JC-434089
- You will find additional information about the job in the **Duty Statement**.
Working Conditions
**This position is located in **HQ - 1120 N St Sacramento, CA 95814, Sacramento County**
- The incumbent will perform work indoors in a climate-controlled environment under artificial lighting. The incumbent may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees.
- The incumbent may be required to occasionally work overtime on an on-call basis outside of normal work hours to resolve problems. The incumbent must possess a valid driver’s license as travel will be required. If the incumbent uses their personal vehicle they will be reimbursed for travel expenses. When available, a State vehicle will be provided. Infrequent out-of-town travel may be required to assist with desktop support activities in local Caltrans districts. Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
**Job Code #**:
- JC-434089
- **Position #(s)**:
- 900-170-1401-XXX
- **Working Title**:
**Desktop Support Analyst**
**Classification**:
- INFORMATION TECHNOLOGY ASSOCIATE
$4,651.00 - $6,234.00 A
$5,113.00 - $6,852.00 B
$5,589.00 - $7,491.00 C
$6,147.00 - $8,238.00 D
- **# of Positions**:
- Multiple
- **Work Location**:
- Sacramento County
- **Telework**:
- Hybrid
- **Job Type**:
- Permanent, Full Time
- Department Information
**Caltrans Mission**: Provide a safe and reliable transportation network that serves all people and respects the environment
**Caltrans Vision**: A brighter future for all through a world-class transportation network
**The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.**
- Special RequirementsPossession of a valid driver’s license is required when operating a state owned or leased vehicle.
You must write, “Statement of Qualifications” at the top of your document, along with your name. Limit your response to two pages. For readability, please use Arial, Calibri or Times New Roman, size 12-point font. When completing the SOQ, explain your answers thoroughly, but succinctly. If your qualifications are competitive, you may be invited to an interview.
**Your SOQ must address the following**:
- What experience do you have providing IT support to customers or end-users? What steps do you typically take to diagnose and resolve their issues?
- What experience do you have training non-technical staff on a new IT process or software? How would you approach the training, and what methods would you use to ensure effective knowledge transfer?
- What skills do you believe are essential for success in this position? Please elaborate on you
