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Help Desk Administrator

3 months ago

Frederick, United States American Computer Development, Inc. Full time

**OUR COMPANY**

As a manufacturing firm, ACDi's biggest differentiator is our people. We're here to do more than simply build "widgets". Our people offer solutions to challenging design and product development issues and are passionate about hitting customer delivery schedules and exceeding expectations. We approach each project understanding that achieving the highest quality possible is required for every step of the electronics design, engineering, and manufacturing process. What we do day-in and day-out has a lasting, meaningful impact across many industries and in the lives of everyday people. At ACDi we create a seismic measuring system that prevents people from getting stuck in elevators during an earthquake; we defend our nation by helping to build gun turrets for tanks, communication systems for troops, and military avionics; we support NASA programs with communications systems that converse with launched vehicles. We approach each project understanding that achieving the highest quality possible is required for every step of the electronics manufacturing process, because these projects help keep our country and people around the world safe, secure, and free. At ACDi, we’re more than just a contract manufacturer.

***

The Help Desk Administrator will be responsible for the maintenance, configuration and reliable operation of computer systems and virtualization systems.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Other duties may be assigned._
- Serve as the first point of contact with employees to install and upgrade computer components and software, provide quick resolutions, and direct unresolved issues to the next level of support.
- Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems and assessing impact of issues.
- Support Office 365, including licensing and training.
- Enhance, install services and support user experience in the cloud and ERP systems.
- Stay current on emerging technologies and make recommendations to management.
- Participate in on-call duty **as required**.
- Traveling to company remote sites **as requested**.

**Qualifications**:
**SPECIFIC EDUCATIONAL/EXPERIENCE REQUIREMENTS**
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job._
- Associates Degree in Information Technology, Computer Science, System Administration -OR- 2-5 years of experience working in a similar role
- Prior experience with Office 365 suites, Azure, AWS, Windows 10/11 **required**
- Prior experience with Linux and Hyper-V preferred
- CompTIA A+ and CompTIA Network+ **required**:

- Prior experience working with Epicor ERP support preferred

**JOB SKILLS**
- Strong knowledge of systems, software, hardware, and networking protocols
- Strong attention to detail and ability to follow up on issues to close
- Knowledge of NIST 800-171, ITAR and CMMC preferred
- Excellent communication and interpersonal skills

**BENEFITS**
- Five (5) weeks PTO per year
- Eight (8) paid holidays per year
- 401(k) Retirement Savings Plan with employer match
- Medical/Dental/Vision coverage (first of the month following hire date)
- HSA & FSA Plans (with HSA employer contribution)
- Company-paid life insurance
- Supplemental insurance options

**PHYSICAL DEMANDS**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job._

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

**ENVIRONMENT CONDITIONS**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job._

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee may be exposed to hazards (chemical, mechanical, and/or radiant energy). The employee may be required to wear protective clothing such as heel straps and a lab coat. The noise level in the work environment is usually moderate. All of the work will be performed indoors.

**ACDi