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Customer Service Representative
4 months ago
Port City Air (PCA) is a full service and multi-faceted aviation service company located at Portsmouth International Airport with operations running 24/7.
As a Customer Service Representative at Port City Air, you will have a front row seat in the exciting aviation industry, and get to meet people from around the world. CSRs provide professional and courteous service to flight crews, passengers, and assists all PCA departments to provide essential support services.
This is a very busy position where you will need strong multitasking skills. Our CSRs provide professional and courteous service and communicate customer needs to other PCA departments utilizing phone and two way radio.
In this role, we require the flexibility as this position is staffed between 4:00 am - 12:00 am, 7 days a week, including weekends and holidays.
**DUTIES AND RESPONSIBILITIES**
- Greeting guests upon arrival and making them feel welcomed.
- Administering proper paperwork for pilots and crews.
- Providing front desk/concierge services to guests.
- Processing payments.
- Coordinating aircraft services with Line staff.
- Being a source of information to guests on various matters such as transport, hotel and
restaurant advice, book rooms and car rentals.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
**REQUIRED SKILLS/ABILITIES**
- High school diploma or GED.
- Previous aviation experience but not necessary. Increased starting pay will be considered for previous aviation experience and/or transferable and verifiable prior work experience.
- Must be able to work a flexible schedule - mornings, evenings, late nights, weekends and holidays as we are a 24/7/365 operation.
- Exceptional interpersonal skills.
- Excellent time management and organizational skills.
- Conflict resolution experience.
- Patience and excellent listening skills a must.
- Ability to remain calm and courteous under pressure.
- Good attention to detail.
- Excellent multitasking ability.
- Valid Driver’s License.
- Reliable transportation.
- Must pass the FAA and Homeland Security background checks as well as complete a pre-employment drug screening.
