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Self-pay Collections Specialist I #full Time
3 months ago
**Job Summary**:
The Self-Pay Collections Specialist I is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. Representative must exhibit professional and courteous behavior at all times during communications.
**Responsibilities**:
- Expeditiously handle large volume of calls.
- Attempt to collect full payment from patient or guarantor.
- payments collected over the phone to each date of service.
- Establish payment arrangements and document terms in billing system.
- Handle customer inquiries, disputes and complaints. Escalate to supervisor or higher management.
- Obtains insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
- Perform other job duties as assigned.
**Job Requirements**:
- High school graduate or GED certificate is required.
- A minimum of 6 months’ experience in a physician billing or third-party payer environment.
- Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
- Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
- Knowledge of medical terminology is preferred.
- Previous call center/claims experience is preferred.
- Previous experience in an academic healthcare setting is preferred.
**Hourly Rate Ranges: $21.63 - $26.44**
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
**61st Street Service Corporation**
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
