Senior Collections Specialist

4 days ago


Brooklyn New York, United States PACE Full time
{"title": "Collections Specialist Role at PACE", "description": "Job Summary

PACE is seeking a highly skilled Collections Specialist to manage the collection process, ensure timely payments, and maintain positive relationships with clients.

Key Responsibilities
  • Manage the collection process and work to reduce outstanding debts
  • Contact customers via phone, email, and mail to secure payments
  • Negotiate payment plans and settlements with customers
  • Update customer records and maintain accurate documentation of communication and payment history
  • Resolve billing and payment discrepancies
  • Review financial statements and assess customer creditworthiness
  • Collaborate with other departments to resolve customer inquiries and disputes
Requirements
  • High school diploma or equivalent; associate's or bachelor's degree in finance or related field preferred
  • Proven experience as a Collections Specialist or similar role
  • In-depth knowledge of collection laws and regulations
  • Strong negotiation and communication skills
  • Proficient in Microsoft Office and database software
  • Excellent attention to detail and multitasking skills
  • Ability to work in a fast-paced and deadline-driven environment
  • Strong customer service skills and ability to handle difficult conversations with professionalism
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
", "lang_code": "en-US"}

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