Senior Collections Specialist
4 days ago
PACE is seeking a highly skilled Collections Specialist to manage the collection process, ensure timely payments, and maintain positive relationships with clients.
Key Responsibilities- Manage the collection process and work to reduce outstanding debts
- Contact customers via phone, email, and mail to secure payments
- Negotiate payment plans and settlements with customers
- Update customer records and maintain accurate documentation of communication and payment history
- Resolve billing and payment discrepancies
- Review financial statements and assess customer creditworthiness
- Collaborate with other departments to resolve customer inquiries and disputes
- High school diploma or equivalent; associate's or bachelor's degree in finance or related field preferred
- Proven experience as a Collections Specialist or similar role
- In-depth knowledge of collection laws and regulations
- Strong negotiation and communication skills
- Proficient in Microsoft Office and database software
- Excellent attention to detail and multitasking skills
- Ability to work in a fast-paced and deadline-driven environment
- Strong customer service skills and ability to handle difficult conversations with professionalism
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
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Senior Collections Specialist
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Senior Collections Specialist
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